Technology Specialist

Resumes submitted outside of the Issaquah School District employment website are NOT considered a complete application packet. Please visit https://www.isd411.org/employment to complete our application process and to be considered for this position. POSITION SUMMARY: In buildings across the district this position provides technical support for hardware and software systems for building staff. No teaching responsibilities are part of the responsibilities of this position. ESSENTIAL FUNCTIONS:

• Serve as Tier 1 technical support for installations, cloning, configuring basic networking, and troubleshooting district standard desktops and laptops.
• Provide basic Tier 1 technical support and troubleshooting for district standard mobile devices.
• Provide basic Tier 1 technical support and troubleshooting for district standard classroom technology.
• Use district adopted work order system to receive and resolve technical help requests.
• Follow district policy and department procedures about any devices or technology to be connected to the network.
• Implement technology procedures for all district technology resources.
• Support implementation of district adopted software and subscriptions
• Accurately and consistently enter and maintain records in the school’s technology inventory database.
• Monitor and maintain an organized documentation for processes at the school, including work orders from staff.
• Participate in district technology specialist meetings and other technology trainings during the work day as required.
• Participate as an advisory member of the school Technology Team
• Provide technical advice to staff on purchase of district standard hardware and district software/subscriptions.
• Provide school staff with Educational Technology Department information as directed.
• Maintain all schoolwork areas in an organized manner.
• Meet the ISD Ed Tech Customer Service Goals by:
• Listening and speaking with courtesy, patience, and respect to the user referring the issue.
• Communicating an estimate of the timeline for repair or solution of the issue to the user
• After completion, communicating with the user to be sure the solution was effective.
• The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; significant fine finger dexterity; and getting on a ladder.
• Possess knowledge of and adhere to Governing Policies and District Regulations and Procedures.
• Participate in special projects as assigned and perform related duties and key responsibilities consistent with the scope and intent of the position.
  

QUALIFICATIONS: EDUCATION: High School Diploma or equivalent. EXPERIENCE: Experience working in an environment providing hardware support for commonly used technology such as in descriptions above. Further, the individual will possess the:

• Ability to work independently, take initiative, organize projects and details, and make decisions efficaciously;
• Ability to communicate technical information effectively in a pleasant, tactful and professional manner;
• Ability to work cooperatively with diverse persons toward common goals; and the
• Willingness to attend training in order to remain current with developments in the field of technology systems and to maintain strong knowledge of computer technology and technology infrastructure.

CERTIFICATES AND LICENSES: Valid WA State driver’s license and appropriate insurance required. Must maintain as current any certification or license listed herein and held at hire date. CONTINUING EDUCATION/TRAINING: None Specified CLEARANCES: Criminal Justice fingerprint/Background Clearance FLSA STATUS: Non-exempt BARGAINING UNIT: Unrepresented DISCLAIMER, ADA AND NONDISCRIMATION STATEMENT The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of his job, the scope of responsibility and the level of knowledge and skills typically required but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.
Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include and or not intended to include, every possible activity and task performed by every specific employer.
All employment open positions are made available on a nondiscriminatory basis without regard to sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression, gender identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. The following employee(s) have been designated to handle questions and/or complaints of alleged discrimination involving staff: Amanda Dorey, Director of Human Resources, (425)837-7060.

Salary : $37