Job Summary: The Help Desk Support Specialist is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring that IT systems operate efficiently. The ideal candidate will possess excellent problem-solving skills, a customer-service mindset, and the ability to communicate technical information effectively to non-technical users.

• Technical Proficiency:

  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite, email clients, and common business applications.

• Troubleshooting Skills:

  • Ability to diagnose and resolve technical issues promptly and effectively.

• Communication:

  • Excellent verbal and written communication skills to interact with users at all levels of technical proficiency.

• Customer Service:

  • Strong customer service orientation with a focus on meeting user needs.

• Problem-Solving:

  • Analytical thinking and the ability to identify and implement solutions to technical problems.