What are the responsibilities and job description for the Diagnostic Engineer - (GM) position at IT Scout?
⚠️Only available for residents of New Carlisle, IN, USA⚠️
Our client is a multinational company specializing in information technology (IT), business process outsourcing (BPO), and consulting services.
Global Presence: Operates in over 90 countries with delivery centers worldwide.
Employees: Over 160,000 professionals globally.
Services and Offerings
- IT Services: Software development, IT consulting, cloud services, data analytics, and cybersecurity.
- Digital Transformation: AI/ML integration, IoT solutions, and blockchain services.
- Telecom Solutions: A significant focus area, including 5G technology and network transformation.
- Enterprise Solutions: ERP (Enterprise Resource Planning) systems, CRM (Customer Relationship Management), and supply chain solutions.
- BPO Services: Customer service, finance and accounting outsourcing, and HR services.
The company is known for its innovation in digital transformation, cloud computing, and AI-driven solutions.
Key Partnerships
Strategic alliances with companies such as:
- Microsoft
- Amazon Web Services (AWS)
- Google Cloud
- SAP
- Oracle
Code: TechM152172
Location: Dearborn, Michigan (Onsite)
Onsite/ Remote: Day 1 Onsite at customer location
Rate: $70k- $100k
Contract Rate: $57/hr (Contract only on contract to hire after 6 months)
Acceptable Visas: H1B, USC
Job Description:
• Associate’s degree
• At least 3 years of experience supporting engineering activities and/or automotive or diesel mechanic
experience
• Prior hands on automotive/diesel experience working with step based published diagnostics
• System familiarization with International provided systems (both dealer facing and internal content
development)
• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
• Comprehends dealer facing step-based diagnostics
• Willingness to get to the root cause of the problem
• Willingness to identify problems while also proposing solutions
• Communicate effectively through phone, email, or chat
• Wanting to make a difference and challenge the process
• Being well organized and tracking identified items inside a repository
Possible activities (Focusing on horizon product 2017 Engine EPA and newer);
Review published material letters (AFC’s, FSC’s, Safety Recalls) to have matched our Manual Engine & Truck/Bus procedures if applicable
Review all MSI materials on 2017 Engine EPA to check for consistency, accuracy, and gaps (A26’s, S13, ZE, 6.6L, PSI, Cummins)
Review all A26, S13, and ZE fault codes that are missing or lead to creating a case file
Review iKNow article content to check for unneeded articles based on the procedure duplication (old iKNow article or incorrect iKNow article) to recommend retirement of conten.
Salary : $57
