Fine Dining Assistant General Manager

Job Purpose

MUST HAVE MICHELIN EXPERIENCE!

The Assistant General Manager plays a key role in direct restaurant operations. The Assistant

General Manager will maintain the highest standards of service, health and safety, and help ensure the efficient and

profitable business performance of the restaurant and the optional utilization of staff and resources.

The Assistant General Manager must ensure the restaurant operates smoothly and successfully with guests and

employees, has sufficient inventory and staff at all times and runs in the most profitable way without diminishing

quality levels and standards laid out by the Goodnight Hospitality Partners and team. The Assistant General

Manager must thrive in a dynamic environment, maintaining a courteous demeanor with guests as well as effectively

making use of downtime. They are ambassadors of Rosie Cannonball and are able to step in and perform at any

level of service and operations in support and as a champion of genuine, high-level hospitality.

Duties & Responsibilities

• Co-ordinate restaurant operations with General Manager and management team and staff during each shift to

ensure consistent, successful services; create and implement consistent and evergreen systems to ensure that

standards of service and guest satisfaction are met at all times. Supervise the positions of the FOH and their

SOPs each shift while supporting their needs throughout the service.

• Interaction with guests: engage and grow guest relations and ensure their satisfaction in our product and

service. Acknowledge and grow VIP guests with host team to lengthen and enhance the success of overall

operations. Work continually to create unique and exceptional experiences for each guest. Follow up with team

and guests to ensure all inquiries and complaints are handled promptly and effectively

• Assist with promotional activities with public relations and management teams; establish protocols and work on

private events and special projects with support of maître d’ team

• Assist General Manager with FOH staffing requirements and recruitment. Help manage onboarding; prepare,

ensure and oversee regular schedules for all FOH. Work with management team to adjust staffing as necessary

to meet business demands and labor goals.

• Oversee training and coaching of staff; maintain accurate and up-to-date training documents and protocol for

all FOH positions

• Manage FOH staff performance in accordance with established standards. Implement and oversee regularly

scheduled staff performance reviews.

• Ensure staff adhere to established codes of practice on a daily basis
• Maintain FOH employee records in compliance with the Department of Labor and company policies
• Implement disciplinary actions and proper termination protocol when needed in compliance with Texas

Workforce code and company policies

• Work diligently with management teams in other Goodnight Hospitality locations and especially the MARCH

BOH management team to promote a supportive and cohesive team mentality throughout the company

• Work with General Manager to understand and adhere to FOH labor and beverage costs; work to minimize

waste in all departments and maintain effective and efficient purchasing

• Ensure cash management procedures are completed promptly and accurately
• Maintain consistency in management shift notes, spreadsheets, and all other necessary documents
• Monitor adherence to health, safety and hygiene standards in the restaurant
• Exhibit commitment to Company core values in all work activities.
• Perform other duties as assigned.

Qualifications / Competencies

• High school diploma or equivalent.
• 5 years of experience in related field.
• Must have great communication skills; maintain professional and warm disposition in times of stress
• Proven guest relations experience as a manager.
• Extensive food and beverage knowledge, with adroit ability to remember and recall ingredients and translate

effectively and hospitably to guests and staff

• Extensive working knowledge of alcoholic and non-alcoholic beverages.
• Knowledge of local and state regulations related to alcohol service and health code compliance.
• Professional maturity
• High level of managing responsibility
• High level of or organization, managing change, and problem solving/re-prioritization
• Ability to execute deadline-based tasks and projects

Language/Math/Reasoning Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and

procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups

of customers or employees of organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

circumference, and volume.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule

form.

• Proficiency in Spanish and other languages a plus.

Computer Skills

• Proficient in Microsoft Office Suite and Adobe Suite
• Proficient in computer skills including email, record keeping, word processing, spreadsheets
• Proficient in backend POS systems programming (Toast)
• Proficient in beverage inventory software systems (Craftable)
• Proficient in reservation systems software (Resy)

Certificates

• Current TABC and Food Handlers/Management Certification

Working Conditions & Physical Requirements

• Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or
• Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or

moving surfaces.

• Bending legs downward and forward by bending leg and spine.
• Standing, particularly for sustained periods of time.
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Raising objects from lower to a higher position or moving object horizontally from position to position.
• Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.
• Well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation.
• Ability to push, pull, and lift up to 50 lbs.

Job Type: Full-time

Pay: From $65,000.00 per year

Shift:

• Morning shift

Ability to Commute:

• Texas (Required)

Ability to Relocate:

• Texas: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000