IWC Schaffhausen Client Advisor

Mission:

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Responsibilities:

Hosting clients and other stakeholders with the ability to provide personalized customer experience

Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager

Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients

Find ever new and creative means to exceed client’s expectations

Establish strong personal relationships with clients from different backgrounds.

Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.

Handle customer service requests and respective processes.

Know IWC’s history, products and partnerships as well as the watch and luxury industries.

Deliver outstanding client service and treatment to make a clear difference vs. competition.

Act as a brand ambassador in and out of the boutique.

Organize and execute all operational tasks in detail and with care.

Maintain the boutique according to global IWC visual merchandising standards.

Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Profile:

1-2 years of experience in sales or hospitality

High emotional intelligence and general education

Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior

Result-oriented and driven

Strong selling skills

Able to handle large diversity of tasks in a timely manner

Able to adapt approach individually to respective client

Open and outgoing personality

Has perfect manners and can maintain a conversation elegantly

Creative, curious and versatile

Strong team player with good interpersonal competences and empathetic

Excellent communicator with ability to develop strong networks

Fluent in local language and English and ideally one more relevant tourist language

Applicants with background in Sales or Hospitality preferred

Salary Range: $20 /hour