Lead Member Services

Trilogy® at La Quinta

Spectacular mountain views allowing active days and quiet evenings.  The community combines active adult lifestyle choices including golf, fitness center, pools, on-site spa and Café Solaz along with two club houses.

Where: Located on the southern edge of La Quinta, California.

Pay:  $24 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Member Services Supervisor is responsible for all resident and guest needs and represents the Club as an initial contact at the front desk.  Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club.  This position reports to the Club Operations Manager.

KEY RESPONSIBILITIES: 

• Greet and welcome members and guests in an energetic and friendly fashion, according to BlueStar protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Oversee the Member Services team. This will include but not limited to; hiring, training, and ensuring that their schedules meet the needs of the Resort Club for the members.
• Administer all data entry for Barrel Master’s rental program and locker-room rental program.
• Provide resident services, business center support (copying, mailing, and Fax), appointment scheduling, event registration and fee collection, lost and found, etc.
• Assist accounting with membership billing concerns and questions.
• Oversee the Member Services team. This will include but not limited to; hiring, training, and ensuring that their schedules meet the needs of the Resort Club for the members.
• Coordinate hours and complete the weekly schedules for the department.
• Assist with administrative support, such as mail delivery, email and phone calls, general filing, and mass mailings as needed.
• Support staff with activity and event communication to residents.
• Create monthly Welcome Binders for the New Homeowner Orientation and facilitate data entry and onboarding documentation of new homeowners.
• Manage membership registration and data entry.
• Assist with My Trilogy Life (MTL) creation and data entry, updates to website, and creation of promotional/marketing collateral.
• Supervisor the Concierge operation to provide quests and members with activity information, including a variety of quality choices and arrangements regarding the Club, recreation or other activities; must have extensive knowledge of the Club and local area events.
• Assist the Lifestyle & Activities/Special Events department by maintaining event flyers and bulletin boards, prepare the scheduled events calendar; maintain scheduling of entertainment and assist with ticket sales and advertisements for community events and functions.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three years’ related customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to work independently and manage priorities.
• Must be flexible and adaptable to change.
• Ability to communicate positively and effectively with team members about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a good attitude with team members and the public.
• Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

WORK ENVIRONMENT: 

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines.  The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms.  The employee must be able to occasionally bend, lift and/or move up to 20 pounds. 

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER

Salary : $24