Facilitate Lead Field Technician

Overview

Create and lead field service staff for the Facilitate Division to enable self-performing capabilities.

Responsibilities

• Perform site visits to gather all pertinent information for proposals.
• Service Janus and non-Janus products.
• Maintain an in-depth knowledge of our complete line of products and services.
• Lead/supervise, hire, develop, and train new service technicians.
• Create detailed reports for the estimating department to include photos and detailed reports consistent with department requirements regarding standard and nonstandard conditions as they exist on the property.
• Determine the scope of work based on analysis of the job site to pass to the estimating team.
• Identify adverse situations that require specialized products or additional labor.
• Prepare a site plan for the drafting team with all pertinent dimensions necessary.
• Measure and report onsite conditions as they relate to the construction of Janus products.
• Communicate with customers as requests develop, to get a true understanding of the conditions that exist and the customers’ expectations relative to the scope of work.
• Follow up with customers to receive sign-offs.
• Other duties as required

Qualifications

• Bachelor’s degree preferred. Minimum of three years related experience.
• Excellent computer skills required including Microsoft Office Suite (Outlook, Excel, Word, and Project, E Builder).
• Advanced technical/mechanical and troubleshooting skills.
• Valid Driver’s License Required
• Previous management experience preferred.
• Able to work independently and with a team.

 PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk around job site.
• Occasionally required to climb ladders.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.