Recent Searches

You haven't searched anything yet.

2 Customer Relations Manager Jobs in Crystal River, FL

SET JOB ALERT
Details...
Jenkins Kia of Crystal River
Crystal River, FL | Full Time
$60k-76k (estimate)
3 Months Ago
Winn-Dixie Retail Stores
CRYSTAL RIVER, FL | Other
$79k-103k (estimate)
2 Months Ago
Customer Relations Manager
$60k-76k (estimate)
Full Time 3 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Jenkins Kia of Crystal River is Hiring a Customer Relations Manager Near Crystal River, FL

Job Summary:

The purpose of this position is to ensure customer satisfaction and retention for new, certified and preowned vehicle sales as well as service. The Customer Relations Specialist ensures loyalty and advocacy from our customers both internal and external.

Benefits:

  • Medical- 4 plans (BCBS)
  • Dental
  • Vision
  • Term Life
  • Company-paid Term Life
  • STD/LTD
  • Accident indemnity rider
  • PTO / Sick days (annually)
  • 401(k) with an employer match
  • Employee Assistant Program
  • FMLA / Maternity/Paternity Leave
  • Bereavement Leave

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Duties and Responsibilities:

  • Handles difficult client issues in sales and/or service, a.k.a. “heat cases.”
  • Coordinates and facilitates all manufacturer, customer appreciation/clinic, and other events throughout the year.
  • Serves as customer relations representative in offsite events as needed, even outside of normal work schedule.
  • Identifies areas of needed improvement by monitoring client feedback as a basis for resolution and continuous improvement.
  • Contacts customers via phone and email to ensure satisfaction.
  • Maintains client feedback records and develops strategies to implement best practices.
  • Compiles data and submits reports regularly and as needed to management.
  • Communicates with the General Manager and Customer & Community Relations Director regularly to share data and develop solutions, set goals and correct any ongoing issues.
  • Maintains database of employee photos and updates staff website photos regularly.
  • Assists the GM with coaching staff on customer service best practices to enhance the image of the dealership and strengthen manufacturer customer satisfaction scores/ratings.
  • Monitors, posts and comments on online review sites and social media sites on behalf of the dealership as needed.
  • Provides monthly content for dealership customer e-newsletters.
  • Ensures excellent customer experiences are maintained.
  • Ensures proper managers have received copies/notice of any written complaints.
  • Keep records of all customer complaints and solutions.
  • After gathering a complaint, contacts the appropriate personnel and follows up with all parties involved to determine what actions were taken. Continues follow up until complaint is completely resolved.
  • Serves as a store level compliance liaison by monitoring Red Flag and Safeguard compliance issues, completing a monthly checklist, and reminding staff of best practices. Sends checklist to GM and Compliance Coordinator/Chief Compliance Officer. Reaches out as needed to the corporate compliance team with any concerning issues or questions.
  • Adheres to all company policies, procedures and safety standards.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office products.
  • Performs other duties as assigned.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Vision: Clarity of vision at 20 inches or less
  • Stand: Remaining on one’s feet in an upright position at a workstation without moving about
  • Walking: Moving about on foot
  • Lifting: Raising or lowering an object including files from one level to another (includes upward pulling) 10 – 25 lbs
  • Carrying: Transporting objects, usually holding in the hands or arms.
  • Reaching: Extending hand(s) and arm(s) in any direction
  • Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
  • Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Environmental Conditions: Be able to work in a climate-controlled environment.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

SALARY

$60k-76k (estimate)

POST DATE

12/06/2022

EXPIRATION DATE

07/31/2023

Show more

Jenkins Kia of Crystal River
Full Time
$51k-67k (estimate)
2 Months Ago
Jenkins Kia of Crystal River
Full Time
$38k-50k (estimate)
2 Months Ago
Jenkins Kia of Crystal River
Full Time
$75k-99k (estimate)
8 Months Ago

The job skills required for Customer Relations Manager include Customer Service, Coaching, Customer Satisfaction, Microsoft Office, Oral Communication, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
American Recruiters
Full Time
$84k-111k (estimate)
Just Posted
For the skill of  Coaching
Dunkin' - Franchisee Of Dunkin Donuts
Full Time
$26k-35k (estimate)
1 Day Ago
For the skill of  Customer Satisfaction
Moxy Miami South Beach
Full Time
$138k-179k (estimate)
5 Days Ago
Show more

The following is the career advancement route for Customer Relations Manager positions, which can be used as a reference in future career path planning. As a Customer Relations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Manager. You can explore the career advancement for a Customer Relations Manager below and select your interested title to get hiring information.

If you are interested in becoming a Customer Relations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Relations Manager job description and responsibilities

Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

04/14/2022: Fort Myers, FL

Customer relationship management systems, customers are served better on the day-to-day process.

03/20/2022: Huntington, NY

The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.

03/10/2022: Amarillo, TX

A good customer success manager works hard on making customer experience pleasant and success-driven.

02/28/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

03/26/2022: Long Beach, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Manager jobs

Have a clear escalation pathway.

02/26/2022: Hialeah, FL

Listen, understand and take action.

02/25/2022: Lorain, OH

Use effective customer service software.

02/11/2022: Lynchburg, VA

Be friendly, always happy to help.

02/25/2022: Lubbock, TX

Keep the lines of communication open.

04/01/2022: Wichita, KS

Step 3: View the best colleges and universities for Customer Relations Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more