General Manager

About Jerk at Nite: At Jerk at Nite/Nest, we take pride in blending vibrant Caribbean flavors with fine dining quality, delivering an unforgettable culinary experience. We are passionate about crafting dishes that not only excite the palate but also elevate the overall dining experience.

Position Overview: The General Manager will oversee all aspects of the restaurant’s operations, driving both exceptional guest experiences and operational excellence. We’re looking for a leader who is not only highly skilled but also highly motivated, capable of solving problems in real time, and passionate about building a culture of execution, accountability, and innovation.

Key Responsibilities:

Leadership & Team Management

• Inspire, coach, and lead a high-performing team of front-of-house and back-of-house staff.
• Foster a collaborative, positive work environment where everyone feels valued and motivated.
• Lead by example, demonstrating a strong work ethic, clear communication, and an approachable demeanor.
• Create and manage staff schedules to ensure seamless operations and balanced workloads.

Problem-Solving & Execution

• Proactively address operational challenges, finding efficient and effective solutions on the fly.
• Maintain composure and decision-making ability under pressure, even during peak service times.
• Take a hands-on approach, stepping into different roles when needed to ensure smooth operations.
• Streamline processes and identify opportunities for improvement to boost efficiency.

Operations Management

• Oversee all aspects of daily operations, ensuring a consistent, high-quality guest experience.
• Manage inventory and supplier relationships to ensure cost control and minimize waste.
• Ensure compliance with all health and safety regulations, setting the standard for cleanliness and organization.
• Monitor restaurant equipment and resolve maintenance issues promptly.

Guest Experience

• Cultivate a guest-first culture where hospitality is a top priority.
• Handle customer feedback and complaints with professionalism, turning challenges into loyalty-building opportunities.
• Engage with guests to build relationships and foster a loyal customer base.

Financial Performance

• Develop and manage budgets, balancing costs and revenue to meet financial goals.
• Track and analyze sales trends, using data to make informed business decisions.
• Collaborate with the culinary team to create a menu that balances profitability with creativity and quality.

Growth & Innovation

• Stay ahead of industry trends and local dining preferences, implementing fresh ideas to attract and retain guests.
• Work closely with ownership to develop and execute growth strategies.
• Continuously refine operations to position the restaurant as a leader in the local dining scene.

Personality Traits & Key Qualities:

• Problem Solver: Thrives on tackling challenges with a solutions-oriented mindset.
• High Performer: Consistently delivers at a high level and inspires others to do the same.
• Solution-Oriented: Focuses on finding actionable solutions instead of dwelling on obstacles.
• Adaptable: Maintains flexibility and composure in a fast-paced, ever-changing environment.
• Decisive: Makes clear, confident decisions even under pressure.
• Detail-Oriented: Balances big-picture strategy with meticulous attention to operational details.
• Passionate: Genuinely loves hospitality and creating unforgettable guest experiences.

Qualifications:

• Proven experience as a General Manager or similar leadership role in the restaurant industry.
• Strong leadership and team-building skills with a track record of fostering positive workplace cultures.
• Deep understanding of restaurant operations, including inventory management, financial oversight, and customer service.
• Exceptional problem-solving, organizational, and multitasking abilities.
• Excellent communication skills and the ability to collaborate effectively with staff and ownership.
• Familiarity with health and safety regulations and compliance standards.
• Proficiency with POS systems, inventory software, and financial reporting tools.

What Success Looks Like:

Success as our General Manager means building a team that feels supported, inspired, and motivated to deliver their best every day. It means consistently exceeding customer expectations, ensuring guests leave with unforgettable experiences that bring them back time and again. Financially, success means maintaining cost controls, hitting revenue targets, and contributing to the restaurant’s profitability. Operationally, it means achieving smooth, efficient service even during peak times while staying ahead of industry trends and identifying opportunities for growth. Ultimately, success is creating a restaurant that is not only a favorite in the community but also a thriving, sustainable business.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Baltimore, MD 21201 (Required)

Work Location: In person

Salary : $70,000 - $80,000