Front End Supervisor

Position Title: Front End Supervisor

Department: Sales

Supervisor: Branch Manager

FLSA: Non-exempt

Position Summary:

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions:

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plan and prepare work schedules to include lunch and vacation.
• Performs cashier “check-outs” and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities:

• Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

• Bachelor’s Degree, OR
• High School Diploma of GED with at least 4 years experience in customer service or related field, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer Literacy

Physical Requirements:

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-119%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – occasionally
• Twist/turn head – occasionally
• Bend over/stoop – occasionally
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment:

• For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.