Program Supervisor

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment. 

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness.  In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org 

The Central Access Program Supervisor will be responsible for supervision and training of case management staff and coordination of the intake process. 

Qualifications:

• Master’s Degree in social work or a related field
• Current unrestricted CA Driver’s License and proof of auto insurance
• 5 years of successful clinical, supervisory, and administrative experience
• Bilingual in Spanish a plus
• Care management and community-based service delivery experience required
• Knowledge of community resources
• Culturally sensitive and able to work with multi-cultural client/customer populations
• Excellent communication (written and verbal) and interpersonal skills
• Ability to articulate and professionally communicate with staff and other stakeholders including grantors and regulatory agencies
• Solid training skills and ability to impart information to staff both in one-on-one and group settings
• Demonstrated ability to work independently, set priorities and complete projects within specified timeframes
• Working knowledge of Microsoft Office and electronic health records (EHR)
• Experienced and knowledgeable in service provision via Telehealth
• Creativity, flexibility and the ability to provide leadership and encourage professional growth
• Strong organizational and planning skills to manage multiple priorities and meet required deadlines
• Management skills necessary to attract and maintain a highly effective and motivated staff
• Team leadership, team building, mentorship, training and succession planning
• Ability to work as part of a team and maintain professional boundaries
• Ability to work in a non-judgmental manner and foster positive growth/outcomes
• Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment

Responsibilities/Essential Functions:

• Support development and implementation of goals and objectives for Central Access
• Manage, supervise and train staff members (including hiring and firing)
• Monitor performance of staff and provide ongoing training and corrective feedback
• Assist in oversight, staff training and tracking of Client Relief pass-through funds
• Provide supervision and consultation
• Ensure prompt response and appropriate service to all incoming calls and walk-ins
• Coordinate staffing and case assignments
• Supervise staff in handling high risk intakes and cases
• Provide consultation to assigned case managers regarding assessment and referrals
• Facilitate staff training on EHR, agency policies, initiatives and procedures
• Track and analyze program outcome data; prepare reports including narrative descriptions
• Present, outreach and liaison with community organizations 
• Maintain working knowledge of agency-wide and community-based resources; expand access to service wherever indicated; maintain and update community resource information
• Interact regularly with other JFS programs to facilitate seamless internal referral process
• Supervision and training of paraprofessional volunteers as needed
• May be required to be a Field Work Supervisor and/or preceptor for Social Work students
• Other related responsibilities as needed

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.