Description

The Assistant Service Manager supports the Service Manager in assuring branch field operations are performed safely, with high quality & efficiency, while assuring profitability commitments are achieved.

Primary Responsibilities
Safety: 

• The assistant service manager is responsible for executing the company’s behavior-based safety program in their branch, under direct supervision of the Service Manager. The assistant service manager has direct responsibility for these tasks:
• assure new technicians are supplied with PPE on day one of their onboarding
• facilitate the monthly branch safety meeting, including taking attendance to document participants
• perform safety interactions and record results in ServiceMax or alternative repository
• review and publish the weekly driver safety scorecard
• The assistant service manager shall support the Service Manager in investigating safety & vehicle incidents and completing incident reporting forms.

Human Resources: 

• The assistant service manager shall support the Service Manager in assessing candidates for new technician positions and in onboarding technicians. The service manager shall monitor quality & workmanship (for example, using first-time fix rates) to assure employee technical proficiency is maintained and continuously improved. The assistant service manager shall support the service manager in performing weekly timecard audits & approvals and in facilitating daily overtime acknowledgements & approvals. The assistant service manager shall support the service manager in preparing and delivering quarterly performance assessments to technicians.

Operations:

• Through direct engagement with technicians and close collaboration with their Dispatcher, the assistant service manager shall monitor branch activities on break-fix and project work to assure that each is performed efficiently and in accordance with customer quality expectations. The assistant service manager will review and approve completed work orders in collaboration with the Service Manager.
• When called upon, the Assistant Service Manager may be asked to perform break/fix or project work in the field.

Financial: 

• The Assistant Service Manager supports their service manager in reviewing & approving credits and investigating & resolving past due service invoices. The Assistant Service manager assists techs in assuring SRs are closed in a timely manner.

Job Duties
People

• Assure newly hired technicians are provided with all appropriate PPE on Day One. Facilitate replenishment of PPE as technicians report damaged or worn PPE.
• Schedule and facilitate monthly safety meetings with technicians.
• Complete targeted number of safety interactions with technicians.
• Review and publish the weekly driver safety scorecard.
• Conduct weekly timecard audits.
• Facilitate daily overtime acknowledgements & approvals.
• Prepare quarterly technician performance evaluations.

Customer

• Review completed work orders for accuracy. Approve work orders for submittal to Billing team.
• Review & approve credits.
• Investigate & resolve past due service invoices.
• Assist techs in assuring SRs are closed in a timely manner.

Company

• Ensure high level of parts management accuracy, such as service vehicle inventory accuracy and service parts logistics (parts requests and reverse logistics of returned parts).
• Participate in periodic service metrics review calls with Dispatcher, Service Manager and Service Director to maintain positive results on Service

Requirements

• 3 Years of retail or commercial petroleum equipment service and/or installation experience preferred, or 3 years in an industry providing equipment service with skilled technicians
• Minimum of 1 year as a Team Leader or Supervisor.
• Must be able to successfully manage and complete a high volume & variety of tasks simultaneously
• Must possess proficiency using Microsoft Office, including Word, Excel, Outlook
• Ability to travel; must have a valid Driver License 
• Must have strong communication skills, good interpersonal skills and strong customer satisfaction orientation.
• Successful candidate must complete background check and drug screening upon hire
• Must be eligible to work in the United States.
• Minimum high school diploma or GED required.

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.