What are the responsibilities and job description for the Warranty Administrator position at Jim Riehl's Friendly Automotive Group - Hall Road?
Overview
Jim Riehl's Friendly Automotive Group is a seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims and ensuring compliance with company policies and procedures. Must be able to book warranty and customer pay orders for Chrysler, Jeep, Ram, Dodge, Honda and Cadillac dealerships. This role is crucial in maintaining customer satisfaction and fostering strong relationships with clients by providing timely and accurate warranty services.
Duties
- Review and process warranty claims submitted by customers or service departments.
- Verify the validity of claims by checking documentation, service history, and warranty coverage.
- Communicate with customers regarding the status of their claims and any required information.
- Maintain accurate records of all warranty transactions in the company database.
- Collaborate with service technicians to gather necessary information for claim processing.
- Analyze warranty data to identify trends, issues, or areas for improvement.
- Ensure compliance with manufacturer guidelines and company policies related to warranties.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Requirements
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in warranty administration, customer service, or a related role preferred.
- Strong attention to detail and excellent organizational skills.
- Proficient in using computer systems and software for data entry and record management.
- Ability to communicate effectively both verbally and in writing.
- Ability to balance a schedule.
- Strong problem-solving skills with the ability to work independently as well as part of a team.
- Familiarity with automotive or product warranties is advantageous but not required.
- Must be able to manage multiple tasks efficiently while maintaining accuracy.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Washington, MI 48095 (Required)
Ability to Relocate:
- Washington, MI 48095: Relocate before starting work (Required)
Work Location: In person