What are the responsibilities and job description for the DSP Dispatcher position at JJ Courier Services LLC?
At JJ COURIER SERVICES a Delivery Service Partner (DSP), we are committed to ensuring timely and efficient delivery services. We are seeking a dedicated and experienced Dispatcher to join our team and play a vital role in supporting our delivery operations. Come join our growing family and read on!
Qualifications
Dispatching: Minimum of 1 year in a dispatcher, logistics coordinator, or related role (DSP experience preferred).
Requirements:
Dispatch experience
Strong customer service experience
Use of mapping and GPS programs
Ability to provide directions
General knowledge of Forestville/District Heights a plus.
Basic computer skills (including OneDrive)
On-the-job training: Amazon Driver Training
Dispatcher Job Responsibilities (include, but are not limited to):
Coordinate Driver Schedules: Assign routes to drivers and monitor their progress throughout the day.
Real-Time Issue Management: Address delivery-related challenges such as delays, mechanical issues, or routing problems in real time.
Communicate Effectively: Act as the primary point of contact between drivers and the operations team, providing updates and resolving inquiries.
Route Optimization: Use Company's portals and tools to optimize delivery routes for efficiency and timeliness.
Compliance and Safety: Ensure drivers adhere to safety protocols, company policies, and delivery standards.
Record-Keeping: Maintain accurate logs of driver activity, performance metrics, and incident reports.
Performance Monitoring: Track driver performance and provide feedback or escalate issues as needed.
Provide shift flexibility
Ability to work a flexible shift (including early mornings, late evenings, and/or weekends)
Flexibility to adjust hours to meet operating needs
Ability to drive Delivery Vehicles when needed
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Experience:
- Dispatching: 1 year (Required)
Work Location: On the road
Salary : $22
