What are the responsibilities and job description for the Customer Service Representative position at Jobility Talent Solutions?
Title: Customer Service Representative
Location: Princeton NJ
Duration: 6 months contract
● Provide high-level telephone, email, and web chat support for the client's suite of PIB products; including Factiva, Client's Risk & Compliance, and Newswires.
● Answer global customer queries concerning content/data, product navigation, billing/account administration, etc.
● Provide professional-level support to retain client's customers and increase customer loyalty.
● Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
● Ensure all relevant procedures are followed from beginning to resolution.
● Ensure all key performance indicators and service levels are met.
● Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
● Work with other departments to ensure escalated issues are handled efficiently and correctly.
Quals--
*This position is hybrid: Currently, Wednesdays are mandatory in the Princeton office with Mondays, Tuesdays, Thursdays & Fridays WFH. However, this can change at any time, so candidates MUST be made aware.*
* Shift times are rotated between all team members: 8AM-4PM, 9AM-5PM, 11AM-7PM & 12PM-8PM. Candidates must be able and willing to work all shifts on any given day of the week.*
REQUIRED:
● Highly proficient in English for both written and verbal communication within a corporate environment
● Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
● Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
● Ability to maintain a positive attitude in an often busy and stressful environment
● Ability to understand new technical systems and applications quickly
● Attention to detail and the ability to multitask, prioritize, and meet deadlines
● Positive outlook on change and flexible approach to team-based work environment and structure
● Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
PREFERRED:
● Experience in a contact center and/or customer service environment
DESIRED:
● Salesforce experience is a plus
● Desire to grow within the company
● College degree desired
● Previous research experience desired
● Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus
Salary : $20 - $22
