What are the responsibilities and job description for the Customer experience position at Johnson & Johnson Consumer Inc.?
Description Kenvue is currently recruiting for : Team Lead Customer Experience This position reports to Director, Customer Logistics and is based at Cumberland CFT Office (RI) or Summit Headquarter Office (NJ).
Who we are At Kenvue , we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love.
Science is our passion; care is our talent.
Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.
With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.
For more information, click here . Role reports to : Director, Customer Logistics Location : Cumberland, RI or Skillman, NJ Kenvue's corporate headquarters is currently located in Skillman NJ , but is scheduled to move to Summit, NJ in or around early 2025.
Travel % : 10% Pay : $92,000-$149,500 What you will do The Team Lead Customer Experience is responsible for Collaborative Forecasting Planning and Replenishment (CPFR) activities with our customers, direct supervision and leadership for Analysts with responsibility for Collaborative Forecasting Planning and Replenishment (CPFR), as well as the development and implementation, when appropriate, of Joint Business Plans with their Customers.
The qualified candidate will collaborate with internal Supply Chain operations partners to improve logistics and ordering efficiencies and drive on time in full delivery and RIS improvements.
They will support all sales efforts to drive collaborative topline and forecast attainment.
They will achieve customer penetration and relationship building across various levels of management and in the functional areas of replenishment, merchandising, logistics, accounts payable, EDI, and sales to develop customer specific improvement strategies and tactics.
The Team Lead Customer Experience will also be responsible for developing and managing project plans, timelines, and budgets to ensure successful project completion for improvement opportunities that may arise as part of the daily partnership with key internal and external stakeholders. Key Responsibilities
- End-to-end logistics activities across the customer base, including functional responsibilities such as CPFR, Order Management and Customer Logistics with indirect matrix responsibility to the revenue center of excellence.
- Study & measure Deliver processes & performance; drive alignment to enhance & harmonize at both the tactical & strategic levels.
Develop strategic plans to drive ongoing improvements in service, supply, delivery, and efficiency, as well as creative & innovative uses of process and technology.
Key Performance Indicators for this role include improved service (Retail In Stock and OTIF-D), efficient ordering (Order Blocks / Touches), inventory optimization (DOS), and improved logistics efficiencies (Cost to Deliver).
Secondary indicators will be Deliver Enabled Value and overall customer P&L influence.
- Be a driven leader with strong communications and analytical skills, with the ability to breakdown data for delivery to various audiences and possess the ability to influence and constructively challenge cross-functional project teams and business partners.
- Develop, implement and manage internal and external partnerships.
Required to work within a matrix structure to influence their indirect responsibilities across distribution, transportation, planning, trade customization and sales.
What we are looking for Required Qualifications
- BA / BS Degree
- Minimum of six (6) years of relevant work experience
- Experience working on cross-functional & remote teams
- End to End Supply Chain experience and / or Commercial Customer Experience
- Proficiency with MS Office Suite, specifically with MS Excel and MS PowerPoint
- Advanced degree or focused degree in Supply Chain Management, Business or related fields
- Experience with Fast-Moving Consumer Goods Supply Chain, particularly in a people leadership capacity
- Experience with Six Sigma / Process Tools, Training or Certification What's in it for you
- Competitive Total Rewards Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More!
- Learning & Development Opportunities
- Employee Resource Groups *Note : Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.
Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability. #vdh
Last updated : 2024-10-13
Salary : $92,000 - $149,500
