What are the responsibilities and job description for the Desktop Support Engineer position at Judge Group, Inc.?
Job Details
Location: Plano, TX
Description: Our client is currently seeking a Desktop Support Engineer, onsite role in Plano, TX
Required Skills:
Responsibilities:
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Desktop Support Engineer, onsite role in Plano, TX
Required Skills:
- Experience with Active Directory to delete users or reset passwords
- Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
- Experience working in-house in a corporate or manufacturing plant environment.
- Experience with the Remedy ticketing tool.
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A certification is desired
- Service Now ticketing system (SNOW)
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional service skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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