What are the responsibilities and job description for the Client Success Specialist position at JumpCrew?
Client Success Specialist
Location: Nashville, TN
Role Overview: JumpCrew is seeking a Client Success Specialist who will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for growth within existing accounts. This role serves as the primary point of contact for clients, proactively addressing their needs, providing solutions, and collaborating closely with internal teams to deliver exceptional service. The ideal candidate has strong communication skills, a customer-centric approach, and a proactive attitude.
Key Responsibilities:
- Develop and maintain strong client relationships to ensure satisfaction and retention.
- Act as the main point of contact for clients, addressing their needs and resolving issues.
- Collaborate with sales, marketing, and product teams to enhance the client experience.
- Monitor and report on client satisfaction metrics and escalate concerns as needed.
- Identify opportunities for account growth, cross-selling, and up-selling.
- Prepare and present client performance reports and analysis.
Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 2 years of experience in client success, account management, or a similar role.
- Strong organizational and multitasking skills with a client-focused mindset.
- Excellent communication and interpersonal skills.
- Comfortable managing multiple priorities and clients in a fast-paced environment.
- Proficiency with CRM software (Salesforce or similar) and basic data analysis tools.
Additional Information:
- Base Salary: $45,000 - $50,000 annually
- Location: JumpCrew HQ - Nashville, TN
- Flexible work environment
- Unlimited PTO plan
- 9 company holidays
- Medical, dental/vision benefits, 401k
- Learning and career growth opportunities
- Bring your (well-behaved) pet to the office
JumpCrew, headquartered in Nashville, TN, is a three-time winner of Nashville’s Best and Brightest Companies to Work For (2021, 2022, 2023). We've been recognized as the #1 Best Small Company to Work For in Nashville (2017), one of Nashville’s Best Places to Work (2018 & 2019), and listed among Crunchbase’s 50 Hot Startups. For more information, visit JumpCrew.com.
JumpCrew is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $45,000 - $50,000
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