What are the responsibilities and job description for the Maintenance Tech position at Kalyan Hospitality LLC?
PRIME DIRECTIVE: Safety, satisfaction and guest comfort is our only goal. Every employee, regardless of his or her position, accepts responsibility for every aspect of hotel operations.
SUMMARY: Responsible for the general maintenance & upkeep of the property.
SERVICE: Each employee will ensure they provide excellent and consistent service through individual brand service delivery plan.
ESSENTIAL FUNCTIONS:
- Review and prioritize work orders. Complete work assignments as quickly as possible within departmental budget objectives and with the least guest disturbance but with focus on quality workmanship.
- Keep accurate records of work performed on each room/suite or piece of equipment.
- Responsive to customer and coworker alerts related to guest issues. Ability to reprioritize.
- Maintain the hotel grounds and building exteriors on a daily, weekly, monthly and seasonal basis.
- Maintain Maintenance Department programs to assure the timely servicing of all equipment and facilities thereby making it unnecessary for guests to request repairs.
- Performs preventative maintenance assignments on a scheduled basis as per Kalyan PM Program.
- Ensure routine preventive maintenance on laundry equipment, heating and air conditioning units, elevators, hotel van, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment and plumbing are performed as required by the respective manufacturer and in accordance with warranty specifications.
- Trouble shoot, diagnose, and repair malfunctioning electrical/mechanical systems and equipment.
- Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department regulations.
- Purchase tools, supplies, parts and replacement items as directed by the General Manager or Maintenance Manager.
- Maintain key control files and logs. Follow proper key control procedures.
- Assist with any and all work contracted with outside suppliers such as air conditioning repair or elevator maintenance.
- Maintain a work order assignment board and track completed and pending orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order.
- Continuously update status of all suites to the Front Desk. Verify final report with Front Desk.
- Assist with housekeeping coworkers and department functions.
- Educate department personnel on emergency procedures and safety practices with the emphasis on proper lifting techniques, and handling of electrical tools.
- Courteously accommodate special requests of guests and be prepared to answer guest questions regarding the hotel and local area facilities and services.
- Drive defensively and safely when using private vehicle for business or the hotel van. Wear your seat belt at all times. Use the van only for company business.
- Practice good employee communication through department meetings, employee feedback, oral and written communication, use of logs, etc.
- Adhere to work schedules and on-call expectations, professionalism, uniform compliance.
- Complete brand required training.
- Achieve certifications with company assistance (pool operator, food handling, first aid).
- Carry out any reasonable request by Management.
