Operations Analyst

We're looking for an Operations Analyst, working in the IT (excluding Telecommunication) industry in Indianapolis, Indiana, United States.

• Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.
• Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues
• Create and modify quotes as required
• Ensure compliance with all company policies and responsible for SOX compliance
• Train Sales and in particular less experienced AE’s and facilitate cross-training among the team
• Contribute ideas and innovations to improve upon existing systems, work processes and procedures
• Create and update internal departmental Policies
• Provide subject matter expertise on projects within Sales Operations
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
• Assist with onboarding of new team members
• Work with Sales and Collections to assist resolution to customer billing investigations and disputes
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis

• Bachelor degree or equivalent combination of education and experience
• 1-2 years minimum customer order management, sales operations, or sales/customer support experience
• Contract structuring and Commission Calculation experience