Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 
JOB SUMMARY

The primary job function of the Entry Level Parts Counter is to learn to research and sale parts, provide excellent customer service to internal and external customer requests for parts, via in person, electronic Internet and on the telephone.
DUTIES AND RESPONSIBILITIES

1. Assist customers in parts sales phone & counter, internet
2. Research customers’ requests and needs where necessary and determine correct part(s) needed.
3. Review parts request from service department and provide quote for parts requested. Transfer and post all approved parts requested to work orders.
4. Work with the Service Dept. to ensure a timely turnaround of parts needed for internal jobs.
5. If part(s) is in stock produce invoice from computer system. If not in stock and customer wants to order, create Purchase Order and process orders.
6. Ability to operate machinery to perform maintenance procedure on Flywheels, Emission filters & hose assembly.
7. Work with all sales teams inside & out to provide solution to customers’ needs for parts and services. 
8. Monitor all invoices, will call pick tickets & quotes you create to conform to department guidelines.
9. Resolve disputed invoices, credits and cash sales invoices.
10. Participate in meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation in the parts department.
11. Maintain current status on all training workbooks and web base training programs.
12. Maintain work area and surrounding areas for cleanliness, organization, proper supplies required to perform duties.
13. Assist in maintenance of retail area, restocking shelves, merchandising of monthly & manager specials, stocking, pricing, organization of products and overall appearance.
14. Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
15. Other Functions • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

QUALIFICATIONS
Have a high school diploma, or equivalent (preferred)
Professional experience minimum 1 year in heavy duty parts field.
Dual language Spanish/English is a plus in this position
Proven ability to set and achieve goals
To perform this job successfully, an individual should have basic computer knowledge of Microsoft Word, Excel Spreadsheet software and Intranet software
Demonstrated ability to develop relationships with customers and coworkers
Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
Ability to quickly learn new procedures and processes
Strong organizational and follow-through skills
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative

WORKING CONDITIONS

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; significant climbing and balancing; significant stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 20% sitting, 40% walking, and 40% standing. The job is performed under some temperature extremes and under conditions with some exposure to risk of injury and/or illness. Driver/warehouse positions may require lifting a min of 50lb. without assistance. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and non-hazardous materials.
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.