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Service Writer

Salt Lake City, UT | Full Time
9 Days Ago

Job Description

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 


JOB SUMMARY

The primary functions of the Service Writer Position include: Collecting data from customers and vehicles and accurately entering data into the business system. Answering inbound calls. Scheduling appointments. Assisting Shop Foremen and Service Advisors with daily work order processing, retuning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication. 

*Entry Level Position!

**Earn $18-$21 an hour (DOE) plus Quarterly Sales incentive.


DUTIES AND RESPONSIBILITIES

1. Personally Coordinates customer intake, collects all data and creates repair order. 
2. Assists Service Advisor with obtaining approvals. 
3. Coordinates with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs. 
4. Answer inbound calls and provide basic information on customer repair status. 
5. Promotes the sales of labor, parts and accessories. Maintains pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management. 
6. Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature. 
7. Follows up with customers after repair to ensure satisfactory outcome, coordintaes with Service Advisor and Service Management to resolve any unhappy customer. 
8. Completes satisfaction surveys with customers via phone and email. 
9. Maintains a calm, professional demeanor at all times. 
10. Maintains open communication with other Service Writers, Service Advisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence. 
11. Attend and apply factory and formal training as required. 


 

QUALIFICATIONS

Determined self-starter that works well in a group or alone. 
Ability to read and comprehend English instructions and information. 
High school diploma or equivalent. 
Must have a working knowledge of all heavy truck repair methods.
Must have the ability to identify and meet Customer needs and requirements. 
Must be a hard worker, responsible and a problem solver.
Organizational and time management skills a must.
Exceptional phone and Customer service skills required.
Appearance must meet the company image and requirements. 


WORKING CONDITIONS

This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.  Will be required to wear a Dealership uniform. 


BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.


Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

Skills for Service Writer

The job skills required for Service Writer include Customer Service, Scheduling, Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Writer

The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.