What are the responsibilities and job description for the Customer Experience Professional position at Keslar Insurance Agency?
Are you passionate about delivering exceptional customer service?
Are you someone who thrives in a fast-paced, energetic environment? If you're looking to grow with a rapidly expanding insurance agency, we want to hear from you!
About Us:
Keslar Insurance is an award-winning, independent insurance agency based in beautiful Newmarket and Rochester, NH. We're growing fast, and we need a motivated, self-starting professional to join our team and make a real impact! You’ll be on the front lines, working with our customers and helping us maintain our reputation for outstanding service.
Why Join Us?
- Growth Potential: The sky's the limit! This position has future opportunities for advancement as our agency continues to expand.
- Positive Work Environment: Work in a dynamic, fast-paced office where no two days are the same!
- Hands-On Experience: You'll work directly with senior management, gaining valuable insights and experience.
- Comprehensive Training: We provide product and technology training to ensure your success.
- Incentive-Based Compensation: Hourly pay performance incentives.
What You’ll Do:
- Engage with clients to address their insurance needs, including billing inquiries, claims assistance, and policy changes.
- Build and nurture strong, long-lasting customer relationships by delivering exceptional service.
- Manage administrative tasks such as answering phones, handling mail, and updating client records.
- Monitor insurance claims to ensure customer satisfaction and timely resolution.
- Continuously learn about new insurance products and services to best serve our clients.
- Be a proactive team member, assisting in refining our processes as we grow.
What We’re Looking For:
- A customer-focused professional who is passionate about providing the best possible service.
- Exceptional communication skills—both written and verbal.
- Strong organizational skills with high attention to detail and accuracy.
- A self-motivated problem solver who thrives in a fast-paced environment.
- A team player who is also capable of working independently.
- Ability to handle multiple tasks while maintaining a positive attitude and friendly demeanor.
- Willingness and eagerness to learn about the insurance industry and grow with us.
Qualifications:
- High school diploma or equivalent required, Bachelor’s degree preferred.
- 1-3 years of experience in a customer service or office environment.
- Proficient with email, Word, Excel, and comfortable navigating databases.
- Proven ability to explain complex concepts in a way that customers can understand.
- Experience building client relationships and providing personalized solutions.
Ready to grow your career with us?
If you’re a positive, growth-minded individual who is eager to make an impact in a fast-growing insurance agency, we encourage you to apply today!
How to Apply:
Submit your resume and a brief cover letter highlighting your customer service experience and why you’d be a great fit for our team.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $20