Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day. Location: 3 Corporate Drive - Shelton, Connecticut 06484 Works under the guidance of leadership to drive or analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands. Completes assigned work requests; collaborates with peers and escalates as needed. Participates in the continuous improvement idea generation process (process simplification and automation); fulfills tasks needed to test and implement changes. Analyzes the data available, determines gaps, identifies next steps, and resolves routine problems; escalates complex problems as needed. Adheres to all Key Policies and Standards and escalates exceptions or violations encountered. Interacts with peers and begins to branch out with members of other technology teams. Resolves issues for line of business (LOB) partners and learns about their technology needs. Takes direction and embraces mentorship and training opportunities. Develops continuous learning for self. Shares own perspective on KeyBank processes and/or applicable trends and previous experiences. Schedules, coordinates and facilitates tactical meetings with team members, peers, and vendors. Includes appropriate attendees based on topic and expectations. Gathers and analyzes metrics to monitor health of product, process, and/or environment; takes appropriate action or escalates as needed. Documents system processes per standards and ensures documentation is up to date. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.