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At the Kimpton Vero Beach Hotel & Spa we offer a slice of historical Vero Beach, with a boutique flair that sets us apart. Nestled between the vast Atlantic Ocean, and more shops than your sister could dream of, we've created the perfect home away from home. Our Front Office is looking to add eager, driven professionals to our well-rounded team. A passion for hospitality comes naturally to some, and we offer a unique opportunity to grow from within.
What you get to do:The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of al revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees. Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service through out their stay. All functions are carried out to maintain an environment of teamwork. The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.This position's basic schedule is five shifts per week, anywhere from 6:00AM to 12:00 midnight. It is quite possible that an early arrival or a late departure may be needed to assist Front Office and Hotel operations. Coverage of Night Audit shifts may be required. If business dictates, the schedule will be modified to allow the best possible coverage.
Your day-to-day:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS:Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS:While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
All your information will be kept confidential according to EEO guidelines.
Full Time
Accommodations
$34k-45k (estimate)
02/25/2024
07/20/2024
The job skills required for Front Office Supervisor include Front Office Operations, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
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Allocate rooms to expected arrivals after checking the guests preferences and special requests.
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Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.