What are the responsibilities and job description for the Senior Director, Customer Education position at Kinaxis?
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000 users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.
Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in the United States.
About The Team
The Sr. Director, Customer Education will lead the strategic direction, development, and management of our global customer education initiatives. This role requires an experienced leader with a vision for future-proofing our training programs and driving innovation in course design, certification, and customer education content. Reporting to the VP of Training and Enablement, this leader will be responsible for ensuring our courses and certifications are current, relevant, and impactful, while meeting the diverse needs of our customers and partners.
What you will do
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000 users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.
Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in the United States.
About The Team
The Sr. Director, Customer Education will lead the strategic direction, development, and management of our global customer education initiatives. This role requires an experienced leader with a vision for future-proofing our training programs and driving innovation in course design, certification, and customer education content. Reporting to the VP of Training and Enablement, this leader will be responsible for ensuring our courses and certifications are current, relevant, and impactful, while meeting the diverse needs of our customers and partners.
What you will do
- Define and lead the strategic direction for our customer education programs, with a strong focus on innovation, future-readiness, and competitive differentiation.
- Oversee the complete lifecycle of customer-facing training programs, including public-facing courseware, custom training solutions, and certification pathways.
- Ensure training programs align with our organizational objectives, enhancing customer satisfaction and delivering measurable business impact.
- Develop and maintain scalable processes to ensure efficient development, maintenance, and management of training content and certification offerings.
- Lead and develop a high-performing team across various functions to deliver best-in-class content for customers, partners, and internal stakeholders.
- Represent Kinaxis at industry events, conferences, and networking opportunities to establish brand authority and stay updated with industry trends.
- Develop and execute strategies to effectively promote our training programs to target audiences, enhancing awareness, engagement, and adoption.
- Track, analyze, and report on program KPIs, using data-driven insights to refine and enhance the effectiveness of our courses and certifications.
- Prepare and present strategic program updates, highlighting successes, challenges, and future priorities to senior management.
- Collaborate closely with Product, Customer Success, and Partner teams to ensure alignment and relevance in training materials, supporting both customer enablement and internal knowledge needs.
- Identify and engage with third-party vendors, contractors, and partners as needed to support innovative program delivery.
- Bachelor’s degree in Education, Business Administration, or a related field; advanced degree preferred.
- 10 years of experience in a training leadership role, ideally within the software or technology sectors.
- Proven expertise in leading large-scale training programs with a strong track record of driving innovation in customer education.
- Exceptional project management skills, with experience overseeing complex, cross-functional projects and managing budgets.
- Excellent communication and interpersonal skills, with a proven ability to influence and collaborate with diverse stakeholders.
- Proficiency in data analysis and reporting tools to drive insights and measure program effectiveness.
- Experience with Learning Management Systems (LMS) and other training delivery platforms.
- Demonstrable experience in innovating training and enablement within a P&L environment, balancing strategic vision with operational accountability.
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
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