What are the responsibilities and job description for the Client Services Representative - French Speaking position at Kindthread?
Description
The Client Services Representative is a customer-focused role responsible for handling inquiries, processing orders, and resolving issues. Fluent in French, the ideal candidate will be a strong communicator with excellent problem-solving skills, ensuring customer satisfaction and efficient coordination between customers and internal teams. This is a long-term temp position (10-12 months).
Requirements
Core Responsibilities
- Manage customer requests including account setups, order processing, and Value Added Services.
- Input orders accurately, suggest alternatives for out-of-stock items, and ensure timely delivery.
- Act as the liaison between customers and sales teams.
- Respond to inbound calls, addressing customer needs across the US and Canada.
- Train customers on using our B2B platform, ENVOY.
- Assist Field Sales Reps when needed.
- Monitor and address customer feedback to improve satisfaction.
- Collaborate with internal teams to resolve issues and ensure operational efficiency.
- Provide timely order updates, address discrepancies, and resolve complaints.
- Support sales teams in strengthening customer relationships and driving account growth.
Required Skills / Experience
Compensation
15 - $18 per hour, based on experience. Kindthread encourages applications from candidates at all experience levels.
Salary : $15 - $18
