What are the responsibilities and job description for the Library Technical Assistant - Crossroads - 40 Hours position at King County Library System?
JOB
Job Number: 2024-00170King County Library System (KCLS) is seeking a motivated and skilled Library Technical Assistant (LTA) to provide service to the Lakeview Region of King County libraries. This position primarily serves the Crossroads and Newport Way Libraries, but may occasionally be asked to work at the Bellevue and Lake Hills Libraries, all in the City of Bellevue. As Bellevue evolves into Washington’s fifth-largest city with a diverse population that includes over 80 languages spoken in schools and people of color making up more than 40 percent of residents, the Lakeview Region is focused on connecting with English Language Learner, Asian, and Latin communities. Our libraries also strive to explore a co-creation community approach to support all patrons by offering resources beyond books, including assistance with housing, medical needs, and other essential services.The Library Technical Assistant (LTA) position performs operation and circulation duties as assigned and serves as a first point of referral for material-handling issues. This position primarily provides basic assistance to patrons with checking and locating requested materials, programs and services, in person or over the phone. This position also assists patrons with library accounts and technology, responds to and resolves building, technology, and patron issues whenever necessary following system procedures, requesting assistance as needed. This position may have additional assignments such as troubleshooting Automated Material Handling (AMH) system, as well as upholds and practices the principles of intellectual freedom. The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience and be comfortable and confident working directly with diverse communities. Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.Schedule: Tuesday 12:15pm-8:15pm at Crossroads Library Wednesday 10:15am-6:15pm at Crossroads Library Thursday 9:15am-5:15pm at Newport Way Library Friday 10:15am-6:15pm at Newport Way Library Saturday 10:15am-6:15pm at Crossroads Library Schedules are subject to change based on business needs.About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA , individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.
EXAMPLE OF DUTIES
Essential Duties/Major Responsibilities: Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform. Moves, distributes and assists with processing incoming and outgoing materials manually and using material-handling equipment. Shelves and maintains order of materials. Identifies and resolves material handling issues within the scope of duties. If assigned the duty, troubleshoots problems escalated from the basic level of AMH support and contacts vendors, as necessary.Assists patrons in the basic use of library technology, equipment and resources. Reports needs for repair and non-routine maintenance to ITS, as appropriate. Assists patrons with check-in and check-out, and with locating materials at a branch and within KCLS. Provides directional and basic information and basic navigation assistance to patrons.Resolves patron incidents, problems, concerns and conflicts under Code of Conduct, Bans or Trespass procedures, requesting assistance as needed. Answers phones and electronic messages and provides requested information to patrons and staff or redirects to appropriate source. Sorts and distributes mail.Registers new patrons. Maintains, manages and handles library accounts. Assists with promotion and display of materials, services and programs. Performs daily cash handling and register functions. Prepares daily deposits and Monthly Revenue Report entries.Orders and maintains office and equipment materials and supplies. Assists with opening, maintaining and closing libraries, including equipment and grounds activities. Resolves operational and building comfort and safety issues; refers when necessary. Secondary Duties: Assists patrons and staff with scheduling and using facility including meeting rooms. Participates in activities such as committee work, training, staff meetings, etc.Performs other related duties, as assigned.Core Competencies: Customer Focus Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Valuing Diversity Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Ethics, Values, and Judgment Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality. Professional & Technical Knowledge Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. Approachability Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries. Dealing with Ambiguity Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty. Teamwork/ Collaborating Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences. Composure Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.
SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDSWhile performing the duties of this job, the employee: Frequently stands and walks and stand and occasionally sits. Frequently reaches at waist level and occasionally below waist. Frequently twists at waist.Constantly uses hands in conjunction with finger manipulation, handling and grasping.Experiences extensive close work and extensive and repetitive PC monitoring.Occasionally bends and squats. Seldom crawls.Frequently lifts/carries 5 pounds and seldom lifts/carries up to 35 pounds. Occasionally pushes/pulls carts using light force and seldom up to moderate force.WORK ENVIRONMENTWork is performed in a library environment with some hectic or demanding situations. The position experiences frequent interruptions and maximum flexibility is required. Varied work hours, including weekends and evenings, which may change periodically. May encounter situations that involve behavioral issues.
Job Number: 2024-00170King County Library System (KCLS) is seeking a motivated and skilled Library Technical Assistant (LTA) to provide service to the Lakeview Region of King County libraries. This position primarily serves the Crossroads and Newport Way Libraries, but may occasionally be asked to work at the Bellevue and Lake Hills Libraries, all in the City of Bellevue. As Bellevue evolves into Washington’s fifth-largest city with a diverse population that includes over 80 languages spoken in schools and people of color making up more than 40 percent of residents, the Lakeview Region is focused on connecting with English Language Learner, Asian, and Latin communities. Our libraries also strive to explore a co-creation community approach to support all patrons by offering resources beyond books, including assistance with housing, medical needs, and other essential services.The Library Technical Assistant (LTA) position performs operation and circulation duties as assigned and serves as a first point of referral for material-handling issues. This position primarily provides basic assistance to patrons with checking and locating requested materials, programs and services, in person or over the phone. This position also assists patrons with library accounts and technology, responds to and resolves building, technology, and patron issues whenever necessary following system procedures, requesting assistance as needed. This position may have additional assignments such as troubleshooting Automated Material Handling (AMH) system, as well as upholds and practices the principles of intellectual freedom. The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience and be comfortable and confident working directly with diverse communities. Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.Schedule: Tuesday 12:15pm-8:15pm at Crossroads Library Wednesday 10:15am-6:15pm at Crossroads Library Thursday 9:15am-5:15pm at Newport Way Library Friday 10:15am-6:15pm at Newport Way Library Saturday 10:15am-6:15pm at Crossroads Library Schedules are subject to change based on business needs.About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA , individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.
EXAMPLE OF DUTIES
Essential Duties/Major Responsibilities: Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform. Moves, distributes and assists with processing incoming and outgoing materials manually and using material-handling equipment. Shelves and maintains order of materials. Identifies and resolves material handling issues within the scope of duties. If assigned the duty, troubleshoots problems escalated from the basic level of AMH support and contacts vendors, as necessary.Assists patrons in the basic use of library technology, equipment and resources. Reports needs for repair and non-routine maintenance to ITS, as appropriate. Assists patrons with check-in and check-out, and with locating materials at a branch and within KCLS. Provides directional and basic information and basic navigation assistance to patrons.Resolves patron incidents, problems, concerns and conflicts under Code of Conduct, Bans or Trespass procedures, requesting assistance as needed. Answers phones and electronic messages and provides requested information to patrons and staff or redirects to appropriate source. Sorts and distributes mail.Registers new patrons. Maintains, manages and handles library accounts. Assists with promotion and display of materials, services and programs. Performs daily cash handling and register functions. Prepares daily deposits and Monthly Revenue Report entries.Orders and maintains office and equipment materials and supplies. Assists with opening, maintaining and closing libraries, including equipment and grounds activities. Resolves operational and building comfort and safety issues; refers when necessary. Secondary Duties: Assists patrons and staff with scheduling and using facility including meeting rooms. Participates in activities such as committee work, training, staff meetings, etc.Performs other related duties, as assigned.Core Competencies: Customer Focus Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Valuing Diversity Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Ethics, Values, and Judgment Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality. Professional & Technical Knowledge Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. Approachability Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries. Dealing with Ambiguity Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty. Teamwork/ Collaborating Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences. Composure Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.
SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDSWhile performing the duties of this job, the employee: Frequently stands and walks and stand and occasionally sits. Frequently reaches at waist level and occasionally below waist. Frequently twists at waist.Constantly uses hands in conjunction with finger manipulation, handling and grasping.Experiences extensive close work and extensive and repetitive PC monitoring.Occasionally bends and squats. Seldom crawls.Frequently lifts/carries 5 pounds and seldom lifts/carries up to 35 pounds. Occasionally pushes/pulls carts using light force and seldom up to moderate force.WORK ENVIRONMENTWork is performed in a library environment with some hectic or demanding situations. The position experiences frequent interruptions and maximum flexibility is required. Varied work hours, including weekends and evenings, which may change periodically. May encounter situations that involve behavioral issues.
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