Customer Experience Center Representative

Job Overview

Kings Bay Y/JCC Brooklyn is more than just a community space—it’s a dynamic hub of connection, empowerment, and inspiration. As a Jewish Community Center with and without walls, we embrace individuals from all religious, racial, and ethnic backgrounds, fostering a warm and inclusive environment where everyone feels welcome.

We offer a rich variety of programs that invite children and families to explore and celebrate Jewish culture, values, holidays, and the vibrant heritage of Israel through immersive experiences in music, storytelling, art, Hebrew, and culinary traditions. From nurturing early childhood education and engaging after-school programs to fun-filled family activities, we create meaningful opportunities for growth, learning, and joy.

Our renowned summer camp programs provide unforgettable experiences for children and teens, offering a variety of specialized camps that cater to diverse interests and age groups. These include traditional day camps, specialty camps, and travel camps, all designed to inspire, challenge, and create lifelong memories in a safe and supportive environment.

The Customer Experience Center Representative is a vital member of our team, ensuring the seamless operation of assigned departments by expertly managing a variety of clerical and administrative tasks. This role embodies our commitment to delivering exceptional service and fostering positive connections within our community.

Main Responsibilities

• Work with large volumes of data in Excel, ensuring accuracy and consistency.

• Provide comprehensive administrative support, including but not limited to filing, typing, copying, binding, scanning, and organizing materials.
• Respond to inquiries by providing accurate and timely information and addressing requests.
• Create, maintain, and manage both electronic and physical filing systems for efficient document organization.
• Draft, review, and prepare communications such as emails, reports, presentations, and correspondence.
• Identify and address operational challenges, proposing and implementing effective solutions.
• Contribute to team goals and support projects by accomplishing related tasks as needed.

• Foster positive relationships with internal teams and external stakeholders, demonstrating a proactive and collaborative approach.

Qualifications

• Education: High school diploma or equivalent education required

• Experience:
  • At least 2 years of customer service experience.
• Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong organizational and time-management skills with meticulous attention to detail.
  • Ability to handle sensitive situations with tact and professionalism.
  • Demonstrated problem-solving skills and the ability to think critically and independently.
  • Self-starter with a proactive attitude toward achieving goals and improving processes.

  • Effective in de-escalating challenging situations and maintaining a calm, solution-focused demeanor.

Schedule

• Must be available to work 35-40 hours/week

• Monday to Friday, with periodic Sundays