IT Support and Field Service Technician

Job Description

IT Support and Field Service Technician

Company: Kishmish Inc

Location: Syracuse, NY

About Us: Kishmish, Inc is a Managed IT Service Provider based in Syracuse, NY. We specialize in IT management, consulting, outsourcing, and insourcing for small and medium-sized businesses. Our mission is to deliver exceptional support and solutions to our clients. We are looking for a dynamic and motivated IT Support and Field Service Technician to join our growing team

Key Responsibilities:

• User and Field Support: Provide first-level technical support to end-users through various channels such as phone, email/ticketing system, and in-person.
• Software Installation: Assist in the installation, configuration, and maintenance of software applications and systems.
• Hardware Support: Provide basic hardware support, including setting up workstations, troubleshooting hardware failures, and coordinating repairs.
• Collaboration: Collaborate with other IT team members to escalate and resolve complex technical issues.
• Documentation: Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and improve support processes.
• Training: Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
  
  

Qualified Candidates Should Possess:

• Technical Knowledge: Familiarity with Microsoft desktops and server platforms, Microsoft Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
• Adaptability: Willingness to learn and adapt to new technologies and challenges.
• Communication Skills: Strong written and verbal communication skills.
• Problem-Solving and Analytical Skills: Demonstrated ability to identify, analyze, and resolve complex technical issues efficiently. Candidates should possess strong problem-solving skills and the ability to think critically and analytically to provide effective solutions.
• Self-Motivated: A mature self-starter capable of working independently.
• Team Player: Ability to work effectively as part of a team and collaborate with colleagues.
• Customer-Centric: A focus on customer satisfaction and providing outstanding service.
  
  

Other Requirements:

• Ability to travel to the office in Syracuse and local travel to client locations.
• Ability to successfully complete an Employment Eligibility Verification (I-9) form.
  
  

Benefits:

• Competitive salary
• Health insurance (Employer premium contribution)
• 401(k) plan (With Company Contribution)
• Dental, Life, and Vision insurance
• Paid Time Off \ Holidays
• Flex time and work from home when possible
• Professional development opportunities
• Friendly and collaborative work environment
  
  

How to Apply: If you are passionate about providing excellent service and have the skills and experience, we are looking for, please submit your resume and cover letter to jobs@kishmish.com In your cover letter, highlight your relevant experience and why you are a great fit for this role.

Join us at Kishmish, Inc, where innovation meets opportunity, and together, we'll shape the future of IT support and field service!

Company Description

Kishmish is a local Managed IT Service Provider base in Syracuse, NY. We provide IT management, consulting, outsourcing, and in-sourcing for small and medium sized businesses.

Kishmish provides businesses of all sizes with innovative solutions in IT, Data, Voice, Software and Digital Marketing that go above and beyond the status quo. We are rapidly growing and looking for candidates that want to join a team that stays at the forefront of technology.

Kishmish is a local Managed IT Service Provider base in Syracuse, NY. We provide IT management, consulting, outsourcing, and in-sourcing for small and medium sized businesses. Kishmish provides businesses of all sizes with innovative solutions in IT, Data, Voice, Software and Digital Marketing that go above and beyond the status quo. We are rapidly growing and looking for candidates that want to join a team that stays at the forefront of technology.