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Position Overview
The Service coordinator reports to the Service Manager and is responsible for dispatching, communication, and tracking of all field work performed. This includes receiving and dispatching of service calls, communicating ETAs, arrivals, departures, work performed and additional work required, preparation of parts request and return forms, recording all required information into the work order, maintaining accurate and timely electronic records in the service dispatch software, maintaining service department spreadsheets and reporting all escalations to the Service Manager.
Job Duties:
Objectives are, but not limited to:
Personal Skills
Understand the Service Dispatch dynamics.
Strong Communication verbal and electronic skills.
Excellent conflict resolution skills, diplomacy and tact.
Ideal candidate will be self-motivated and be able to work with minimal supervision.
Education / General Requirements
Full Time
Durable Manufacturing
$39k-50k (estimate)
02/13/2023
07/02/2024
kkt-chillersusa.com
Wood Dale, IL
<25
Durable Manufacturing