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Client Services Representative
Kleinfeld Bridal New York, NY
$63k-82k (estimate)
Full Time | Retail 1 Month Ago
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sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Kleinfeld Bridal is Hiring a Client Services Representative Near New York, NY

Client Services Representative

Position: Client Services Representative

Location: 110 West 20th St, NYC

Desired start date: As soon as possible

Overall responsibilities: The Client Services Representative is the company’s first representative of support for customers and ensures they are satisfied with their phone/email experience. The Client Services Representative will mainly answer phones, voicemail, store email and order requests. In addition they will schedule appointments and enter client data.

Client Services Representative Job Duties:

  • Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
  • Be courteous and pleasant with coworkers and supervisors
  • Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
  • Encourages positive working relationships between departments that enhances the customer experience
  • Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
  • Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
  • Manage/book customer appointments
  • Assist clients with the status of their purchases and assist with their questions, needs and order requests
  • Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated
  • Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
  • Provide back up support for Reception and Financial Services

Qualifications:

  • High School diploma/GED required
  • 5 years in cash handling and customer service
  • Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
  • Able to demonstrate problem resolution skills
  • Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
  • Ability to manage multiple tasks simultaneously while prioritizing
  • Detail oriented
  • Demonstrate the highest level of ethics and integrity

Required skills:

  • Excellent verbal and written communication skills with attention to detail
  • Excellent time management
  • Excellent professional interpersonal skills both in person and by phone
  • Ability to manage multiple projects independently
  • MS Office (word, excel, power point & email) proficiency

Salary: $18.00 – $19.00 hourly

Kleinfeld is an Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$63k-82k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

07/13/2023

WEBSITE

kleinfeldbridal.com

HEADQUARTERS

NEW YORK, NY

SIZE

200 - 500

FOUNDED

1941

TYPE

Private

CEO

RONALD ROTHSTEIN

REVENUE

$50M - $200M

INDUSTRY

Retail

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About Kleinfeld Bridal

Kleinfeld is a designer and distributor of customized bridal gowns for women.

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The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Planning and making a schedule for the monthly meetings with the clients.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Representative jobs

A Client Services Representative needs to be familiar with every part of a site.

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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

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Review the job description for a Client Services Representative.

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The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.

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The representative may be seated at a desk or workstation, or they may be on the phone with clients.

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Step 3: View the best colleges and universities for Client Services Representative.

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