What are the responsibilities and job description for the Front Desk Agent position at Kompose Hotel?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a vibrant hotel or resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain guest accounts and process payments accurately.
- Conduct night audits as required, ensuring all financial transactions are reconciled.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly.
- Uphold high standards of hospitality by anticipating guest needs and exceeding expectations.
- Utilize phone etiquette to manage incoming calls professionally, directing them to appropriate departments as necessary.
- Assist in managing reservations through hotel management software, ensuring accuracy in bookings.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management systems is a plus.
- Strong guest relations skills with the ability to handle difficult situations gracefully.
- Excellent communication skills, both verbal and written; multilingual abilities are an advantage.
- Demonstrated ability to work effectively under pressure while maintaining attention to detail.
- A passion for hospitality and commitment to providing outstanding service.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18
