What are the responsibilities and job description for the Front Desk Agent position at Kompose Hotel?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet and check in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries and resolve issues promptly and professionally.
- Manage reservations, cancellations, and modifications through various systems.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest information and transactions.
- Assist with phone calls, ensuring excellent phone etiquette at all times.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Uphold the highest standards of hospitality management throughout all interactions.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hospitality or hotel management is preferred.
- Ability to communicate effectively in multiple languages (bilingual or multilingual skills are a plus).
- Proficient in front desk operations and familiarity with reservation systems.
- Excellent phone etiquette and interpersonal skills.
- Strong organizational abilities to manage multiple tasks efficiently.
- A positive attitude and the ability to work well under pressure in a team-oriented environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $18
