Guest Services Associate

Guest Services Associate

28709

Position Summary:

Welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance in regards to service offerings.

Responsibilities:

• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter


• Protects the safety of the organization and entrances by exercising independent judgment when screening those entering


• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism


• Solves problems of limited complexity and refers more complex issues to higher levels


• Identifies possible crisis/emergency situations and directs actions appropriately


• Performs other related duties as assigned


• Familiar with standard concepts, practices, and procedures within the field


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications :

• High school diploma or equivalent required


• Minimum 3 years' hospitality, education, retail, public service, or related experience required


• 5 years of relevant experience preferred


• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings


• Excellent communication skills


• MOAB training, or must acquire within 6 months of employment, required


• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation

Working Conditions:

• Must be able to lift and move up to 25 lbs.


• Must be able to push, pull, or transport patients in wheelchair


• Must be able to assist in patient transfer


• Must be able to maintain a standing and/or sitting position


• Typical equipment used in a clinical and office job

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.

• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it

• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.

• Competitive salaries with night, weekend, and PRN shift differentials

• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching

• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more

• Robust and interactive employee referral program

• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please reach out to Stephanie Vickhammer by calling 208-625-4058 at or emailing svickhammer@kh.org. You can also contact the HR Front Desk at 208-625-4620 or email careers@kh.org with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex.