What are the responsibilities and job description for the Front Desk Agent Representative position at La Posada Hotel?
Job Title: Front Desk Agent Representative
Our company is seeking a friendly and professional Front Desk Agent Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. As a Front Desk Agent Representative, you will be the first point of contact for our guests, and your role will be crucial in ensuring that they have a pleasant and memorable experience.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check guests in and out of the hotel
- Answer phone calls and respond to emails in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Proficient in Microsoft Office and other computer programs
- Ability to work flexible hours, including weekends and holidays
If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent Representative.
Requirements:Education/Formal Training:
- High school diploma or equivalent required; experience in hospitality preferred.
Experience:
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency, including MS Office and reservation software.
- Flexibility to work shifts, including weekends and holidays.
- Must be able to travel to The Springs Resort & Spa.
