Service Advisor

Laird Noller Companies is looking to hire a Service Advisor to join their Ford team. As one of the longest-standing family-owned, award-winning dealerships, Laird Noller is committed to providing a supportive, employee-focused environment and delivering the highest level of customer satisfaction.

Position Overview:

• Employment Type: Full-time
• Work Schedule: Monday to Friday, with rotating Saturdays
• Compensation: $50,000 - $80,000 annually, plus commission
• Location: Ford and Mazda team at Laird Noller Companies

Job Responsibilities:

• Customer Interaction: Greet customers and schedule service appointments.
• Documentation: Record customer vehicle concerns and write detailed repair orders, describing problems and necessary repairs.
• Communication: Translate customer repair concerns to technicians and ensure clear communication between both parties.
• Customer Explanation: Explain the repairs to customers in a clear and understandable manner.
• Cost and Time Estimation: Estimate the cost and time required for repairs.
• Sales: Sell necessary parts and services to customers.
• Customer Service: Handle customer complaints professionally and ensure customer satisfaction.
• Repair Orders: Close repair orders after work is completed.
• Customer Satisfaction: Maintain a strong focus on achieving 5-star customer satisfaction ratings.

Benefits:

• Retirement Plan with 401(k) matching
• Paid Time Off (PTO)
• Health Insurance (Medical, Dental, Vision)
• Life Insurance
• Employee Discount on services and products
• Professional Development Assistance to support career growth
• Referral Program for earning bonuses
• Flexible Spending Account (FSA) and Health Savings Account (HSA)

Work Environment:

• Laird Noller Companies emphasize an employee-focused culture with high employee retention, making it an ideal place for career development.
• The role will involve customer service and working closely with technicians to ensure smooth operations and excellent customer experiences.

If you have experience as a Service Advisor and are looking to join a respected, long-standing company with excellent compensation and benefits, this is a great opportunity for you.

• 1 year of relevant Service Advisor experience is required.