Family Coach

JOB FUNCTION:

Provide intentional, intensive, family-centered coaching to families that are working toward economic security. This position meets people where they are at and partners to empower families to achieve their hopes and dreams. Programming is trauma-informed and carried out through a racial equity lens. Services are relationship based, flexible and adaptable. Collaborate with all Divisions and communicate with program community partners. Provide oversight, community outreach, and direct support services to eligible families and individuals through Economic Empowerment Programs designed to help families achieve economic success including Homeownership Programs.

QUALIFICATIONS:

Minimum

• Associate or Bachelor’s Degree in a Human Service Related Field
• Must hold a valid driver’s license and current vehicle insurance

Preferred

• Experience in Community Action
• Lived experience or a history working with individuals with low incomes

AMERICANS WITH DISABILITY SPECIFICATIONS:

• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • The employee must occasionally lift and/or move up to 50 pounds however the employee should never lift over 50 pounds
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

AGENCY EXPECTATIONS:

1) Embrace, advocate, and carry out the mission, vision and core values of the Agency and adhere to all Agency Policies and Procedures

2) Familiarize and work toward the achievement of Agency-wide strategic plan goals, strategies and measures.

3) Acts as a role model within, as well as outside the Agency

4) Provide friendly, responsive service to the public, community organizations and to those we serve

5) With a respectful and positive attitude, work with low-income individuals and families with diverse backgrounds

6) Support, develop and maintain productive relationships required to carry out job activities

7) Demonstrate flexible and efficient time management

8) Maintain the security and confidentiality of all records and interpersonal interactions

9) Work effectively and cooperatively with community partners and co-workers

10) Participate in and/or lead Agency committees

11) Embrace our commitment to DEI

HEAD START PROGRAM REQUIREMENTS:

• Physical exam within 30 days, 3-year renewal
• First Aid, CPR certification
• Hepatitis B or documentation of refusal
• CARS training, 5-year renewal

Whole Family Services:

• Coordinate with agency team members to identify, select, and enroll families, in a timely manner, who are ready to work toward achieving their hopes and dreams of lifting their family out of poverty
• Identify and recruit Whole Family households
• Working with families collaboratively to identify hopes and dreams through goal setting
• Provide multi-generational, intensive services and supports that empower families to achieve their hopes and dreams
• Track outcomes for both children and the adults in their lives and complete required program reports as requested
• Engaging family voice in the planning and implementing of the Whole Family services by responding to feedback
• Provide high quality services that are evidence and science based including utilizing Family Centered Coaching skills and tools
• Complete and enter client data including documentation of demographics, services, and outcomes into data collection systems
• Initiate and coordinate with CAPLP team members and other service providers to provide a holistic set of services to help the family achieve economic self-sufficiency
• Analyze program data to adjust and improve services
• Collaborate with Head Start staff to learn and support PFCE (Parent-Family-Community Engagement) systems
• Approach working with families in a positive, welcoming, and energetic manner
Provide families flexible scheduling based on their needs

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Homeownership Programs

• Promote awareness of these programs within the community and build community partnerships
• Identify, recruit, and encourage potential participants
• Accurately complete intake packets and verify information to determine eligibility for these programs
• Complete and enter client data into data collection system
• Provide case management services to assigned participants
• Provide information and referrals when necessary and act as a liaison and client advocate for referrals as appropriate
• Maintain accurate and detailed client records according to program requirements
• Work cooperatively with program staff to provide high quality Homebuyer Education workshops
• Assist with program reporting as requested

Family Assets for Independence in MN (FAIM):

• Coordination of the FAIM program including promotion, enrollment, case management and reporting
• Maintain partnerships with referring agencies for both programs

Agency and Division Support:

• Represent Agency in the communities we serve
• Compile and submit required reports and data to Supervisor
• Assist with other program projects as requested by Supervisor
• Attend and participate in agency, community, and state meetings important to effective Agency operations
• Assess needs for professional development and conduct training for intra/interagency staff as required
• Availability to work designated Agency hours for your Division and position

Commit to, embrace, and uphold the CAPLP Core Values

1) Raise the Bar:

We always strive for excellence and never settle for the status quo

Be your best self; Hold yourself and your team accountable; Always best practice

2) Be Brave:

We challenge ourselves to go further than before, endure obstacles and try new things

Think outside the box; Take risks; Say the hard things; Be part of the solution

3) Do the Right Thing:

We have the strength of character to do the right thing even when it’s not easy

Lead by example; Be mission-driven; Be professional and ethical, even when no one is looking

4) Care for Each Other:

We respect, trust and care for ourselves, our customers and our teammates

Be kind; Assume the best; Take time to build relationships; Celebrate success

5) Help People:

We help people to help themselves and each other, focusing on those who need us most

Show compassion; Embrace diversity; Go the extra mile