What are the responsibilities and job description for the Customer Success Manager position at Landus?
Job Type
Full-time
Description
We are looking for a Customer Success Manager to join our rapidly growing startup at Fulton Market in Chicago, where speed and innovation drive our success. In this role, you will support and train finance partners, oversee backend loan processes, assist retailers with financing, and cultivate strong client relationships. You will work closely with finance, sales, and technical teams to ensure seamless operations and outstanding service. The ideal candidate is someone who enjoys building things from the ground up and can adapt quickly to change and is excited to take initiative and drive improvements! Check us out at : Conduit.ag
Training & Onboarding :
- Provide comprehensive training to new retail partners on processes and systems.
- Train and lead the Customer Success team to enhance efficiency
Financial & Operational Support :
Retailer & Relationship Management :
Cross-Team Collaboration :
Marketing & Documentation :
Reporting & Data Entry :
Requirements
Travel Requirements :
Qualifications :
Education & Experience :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this Job, the employee is regularly required to sit for extended periods of time at a desk utilizing the phone and a computer. The employee is occasionally required to stand, walk, stoop, kneel, and crouch. The employee must occasionally lift and / or move up to 25 pounds. Some travel to other locations and industry meetings.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
