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PRIMARY OBJECTIVE OF POSITION:
Oversee successful workflow of Room Attendant and Housepersons teams on guest floors with exceptional cleanliness, thoughtful service and extraordinary attention to details in mind. Ensure smooth running of housekeeping operations by preparing and coordinating daily tasks including room assignment, running reports, monitoring guest and colleague requests and maintaining constant and close communication between colleagues within and outside the Housekeeping Team. Assist management to achieve departmental and hotel goals, Train and lead housekeeping colleagues, inspect rooms ensuring all Forbes and Brand standards are met consistently, assist hotel guests ensuring execution of the tasks and follow through. Build strong relationships with other departmental teams.
RESPONSIBILITIES AND JOB DUTIES:
Prepare HotSOS devices and room assignments for AM and PM Room Attendant and task assignments for AM and PM housepesrsons;
Review staffing for upcoming shifts and days. Expediently communicate any coverage needs or overages based on business levels to Housekeeping Management.
Inspect all rooms assigned for cleaning to Room Attendants on a given day, vacant rooms reported clean from the night before, pick up rooms to ensure FORBES and Langham standards are consistently met or exceeded.
Monitor progress of guest room cleaning throughout shift in both HotSOS and Opera PMS. Ensure all vacant rooms are cleaned by or prior the necessary time by managing room assignments, communicating rush/queue requests to the team on guest floors, receiving requests for late checkouts and assigning rooms for cleaning according to guests’ departure times.
When cleaning standards are missed, bring colleague back to rectify the issues prior to releasing the rooms for arrival.
Regularly pre-inspect departed rooms prior to cleaning to identify maintenance and cleanliness issues requiring attention (e.g., repairs, carpet stains, etc.).
Ensure at start of each shift that Room Attendants and Housepersons have linen, supplies, tools and equipment to carry out their duties.
Assign projects and tasks to Housepersons; monitor their progress; check on completion of each task.
Act as a liaison between Housekeeping, Engineering, Front Office and Laundry teams to prioritize preparation of arrival rooms, clearing room discrepancies and determining the status of rooms.
Check and maintain cleanliness of guest corridors, stairwells, elevators and linen/storage closets.
Verify accuracy of room status and correct any discrepancies prior to end of shift. Hand over any pertinent information (late service requests, extended stays, late check out requests, DND, refused service, etc.) to PM shift supervisor/manager.
PHYSICAL DEMANDS:
SPECIAL SKILLS REQUIRED:
EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:
Full Time
$67k-88k (estimate)
02/05/2023
08/23/2023
langhamhotels.com
Boston, MA
1,000 - 3,000
The job skills required for Housekeeping Supervisor include Housekeeping, Laundry, Front Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Housekeeping Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Housekeeping Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Housekeeping Supervisor positions, which can be used as a reference in future career path planning. As a Housekeeping Supervisor, it can be promoted into senior positions as a Housekeeping Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Housekeeping Supervisor. You can explore the career advancement for a Housekeeping Supervisor below and select your interested title to get hiring information.