What are the responsibilities and job description for the Customer Site Manager position at Lanter Delivery Systems?
Customer Site Manager
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
- Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
- Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
- Be Fearless - We never fail, we only learn.
- We are One Team - We achieve more together by collaboration and consensus.
- Delivery on Commitments - We do what we say we will do.
- We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
- We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
- We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.
The Customer Site Manager oversees dock operations at a Customer specific parts distribution center to ensure all outgoing freight is processed on-time and error free while monitoring compliance with safety standards.
Responsibilities
- Oversees and manages day-to-day operations for Customer specific parts
distribution center. - Manage and directs the activities of all team members including hiring, training,
and scheduling of employees. - Effectively communicate company values, district and customer objectives, and
performance metric standards. - Measures and appraises team productivity and quality - rewards and disciplines
team members. - Ensures compliance with all safety and work rules, manages safety programs,
maintains housekeeping standards, investigates problems, and recommends
corrective actions. - Communicate directly with Customer management team regarding dock issues,
shipment exceptions, or parts service issues/concerns. - Head decision maker for all parts shipments from PDC to dealerships.
- Leads process initiatives and implements continuous improvement projects.
Requirements
- Minimum of five (5) years' experience in Supply Chain, Transportation, or
Distribution management role - High school diploma or equivalent
- Bachelor's Degree in Transportation, Supply Chain, or other related field
preferred - Exposure to or direct experience in critical, time sensitive delivery.
- Excellent experience leading quality/process improvements
- Ability to drive performance and prioritize multiple projects and tasks
- Experience driving action plans to fruition including following process from
initiation to making the recommendations to improve the process - Excellent communication skills and the ability to foster external customer
relationships - Ability to work in a fast-paced environment juggling multiple tasks
- Familiarity with outbound distribution processes
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
Salary : $65,000 - $75,000
