CUSTOMER RETENTION SPECIALIST

Join Latrice Goodwine Allstate Insurance Agency, a dedicated team in Saginaw, Michigan that prioritizes customer care and satisfaction. We are committed to building lasting relationships with our clients, ensuring they feel valued and supported in all their insurance needs. As a Customer Retention Specialist, you will be the cornerstone of our team, focusing on maintaining strong connections with our existing clients and ensuring they receive the best service possible.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

• Client Engagement: Proactively reach out to clients to address any concerns and build strong relationships.
• Client Support: Provide information, assistance, and solutions to clients to ensure their satisfaction with our services.
• Retention Strategies: Implement retention strategies to keep clients engaged and loyal to the agency.
• Feedback Collection: Gather feedback from clients to improve our services and customer satisfaction levels.
• Documentation: Maintain accurate records of client interactions, feedback, and resolutions.

Customer Service Experience: Previous experience in customer service, retention, or a related field is beneficial.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and team members.

Problem-Solving Abilities: Strong problem-solving skills to address customer concerns and find effective solutions.

Attention to Detail: Ability to pay attention to detail when servicing customer accounts and handling inquiries.

Client-Focused Attitude: A customer-centric approach with a dedication to meeting and exceeding customer expectations.

Team Player: Ability to collaborate with fellow team members to ensure a cohesive and supportive work environment.