What are the responsibilities and job description for the Lawn Care Sales Consultant position at Lawn Doctor Southeast Grand Rapids?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Objective:
Lawn Doctor is looking for a motivated and goal-oriented Lawn Care Consultant to join our team. As a key player in the sales team, this position will involve generating leads, qualifying prospects, closing sales, and maintaining customer relationships. The ideal candidate will help us achieve our goals, working to expand our sales while ensuring strong customer retention.
Lawn Doctor is looking for a motivated and goal-oriented Lawn Care Consultant to join our team. As a key player in the sales team, this position will involve generating leads, qualifying prospects, closing sales, and maintaining customer relationships. The ideal candidate will help us achieve our goals, working to expand our sales while ensuring strong customer retention.
Key Responsibilities:
Sales & Lead Qualification:
Sales & Lead Qualification:
- Inbound Calls: Answer inbound calls from potential customers, qualify leads, and convert inquiries into sales.
- Inbound Leads: Respond to inbound leads generated from marketing campaigns, website inquiries, and referrals. Qualify customer needs and close the sale by presenting tailored service options.
- Follow-up: Make outbound calls to follow up on estimates, reconnect with cancel-call next year or pitched-not-sold customers, and drive the sales process forward.
Customer Relationship Management:
- Maintain accurate customer records and sales activity in the CRM system.
- Build and maintain customer relationships, ensuring satisfaction and addressing concerns promptly.
- Identify upsell opportunities based on customer needs and service history to increase customer retention and lifetime value.
- Actively support the customer service and technician teams to ensure seamless service delivery and client satisfaction.
Sales Process & Closing:
- Present tailored service packages to customers based on their specific needs and close the sale.
- Overcome objections, provide service details, and address customer concerns to finalize the deal.
- Upselling: Identify opportunities to upsell additional services to increase revenue and enhance the customer experience.
Team Collaboration:
- Collaborate with the customer service team and technicians to facilitate the customer experience process.
- Assist in the sales follow-up process by engaging with customers to ensure high conversion rates.
- Work with technicians for evaluations, reporting results, and resolving any sales-related lawn problems.
- Ensure proper documentation of sales procedures and service offerings within the team.
Performance & KPI Tracking:
- Meet and exceed sales goals for monthly/annual sales volume.
- Achieve conversion rates that align with company targets.
- Manage upselling responsibilities to retain customers and satisfy their lawn care needs.
- Ensure daily, weekly, and monthly sales targets are met and contribute to seasonal growth.
Qualifications:
- Sales Experience: 1 year of experience in sales or customer service, with a proven ability to close deals and meet performance targets.
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
- Organizational Skills: Excellent time management and ability to handle multiple tasks and priorities.
- Problem-Solving: Able to address customer objections and provide clear, actionable solutions.
- Tech-Savvy: Comfortable using Microsoft Office tools (Outlook, Excel) and CRM software (training provided).
- Preferred Skills: Knowledge of agronomy, landscaping, or the lawn care industry is a plus.
Compensation:
- Base Salary
- Tiered Commission Structure
- Quarterly Performance Bonus
Training & Development:
- Onboarding: Full training on Lawn Doctor's core services, sales process, and CRM systems. Introduction to company values and culture.
- Mentorship: Ongoing mentorship through the first year, including training on upselling techniques, handling objections, and deepening service knowledge.
- Continuous Development: Regular support and training to help meet personal sales goals, improve customer interactions, and advance career progression.
Work Environment:
- Location: Primarily office-based, with occasional field visits required.
- Dynamic Team: Work alongside a supportive, close-knit team focused on achieving sales goals and customer satisfaction.
- Growth Opportunities: As the company grows, there will be opportunities for career advancement, including leadership roles within the sales department.
If you're looking for a dynamic, supportive work environment with opportunities to grow, apply now to join the Lawn Doctor team!
