Call Center Representative I - Full-time

Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving? 

We’d like to welcome a Call Center Representative (Information Central Representative) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

 REQUIREMENTS & RESPONSIBILITES

• Provide support and information to the Credit Union’s current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice. 
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday – Saturday.  Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

EDUCATION & EXPERIENCE PREREQUISITES

• High School graduate or equivalent.
• Pleasant personality and phone voice, including excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.
• Call Center experience preferred.
• Customer service experience preferred.

FULL-TIME BENEFITS

• Medical, Dental, and Vision
• Paid Holidays and Accrued Time Off:  Vacation and Sick
• Fully funded Pension Plan 
• Voluntary 401(k) and Roth(k)
• Insurance: Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD)
• Travel Assist
• Rewards and Recognition Program
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• SmartDollar Financial Wellness benefit
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Plus, a variety of additional voluntary benefits

PAY RANGE

In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between: 

$19.00 - $22.00

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search 

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE

Salary : $19 - $22