What are the responsibilities and job description for the Seasonal Call Center Representative position at Leading Edge Connections?
Job description - This is a fully remote seasonal position
Seasonal Call Center Representative
Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients looking for Seasonal Call Center Representative. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next.
How?
LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW.
Minimum Requirements:
- 1 year of call center experience (sales or customer service)
- Must have your own computer (desktop or laptop with a 4-core processor) with webcam - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks
- ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
- Reliable and dependable
- Experience with data entry and word processing is required
- Must be able to work in a fast-paced position with attention to detail and accuracy
- Must possess basic computer knowledge
- Team oriented with a positive, “can do” attitude
- Fluent in writing, reading & speaking English
Preferred Qualifications:
- 2 Monitors/Screens- required for some projects
- Two years or more experience in a call center environment (sales or customer service)
- Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
Responsibilities include but are not limited to:
- Taking inbound calls and making outbound calls to customers daily
- Being on time each day
- Providing customer service with empathy and care
- Ensure client needs are met
Job Type: Full-time
Salary: $14-15 per hour
Schedule:
- Monday to Saturday: 10 AM - 10 PM Central (11 AM-11 PM EST)
- Sunday: 12 PM - 5 PM Central (1 PM-6 PM EST)
- 1-week of Training M - F: 8 AM - 4 PM Central (9 AM-5 PM EST)
- Seasonal Role: most likely through the Holiday season ending in January
Experience:
- Call center: 1 year (Required)
Work Location: Remote
Salary : $14 - $15