What are the responsibilities and job description for the Credit and Collections Agent position at Lee Spring Company?
About the Job:
The Credit and Collection Representative is responsible for contacting customers to collect payment for past-due invoices. The Credit and Collections Representative handles customer service issues by interacting with clients and internal departments to expedite customer past due payments and resolve customer disputes to decrease outstanding invoice balances.
Job Description:
- Collect payments on past-due invoices
- Prepare aging report and sort by the severity of the delinquency
- Run daily reports
- Process Credit Applications and set credit lines within guidelines set by the Credit and Collections Supervisor
- Prepare recommendations for Increase or Decrease of credit limits
- Delete accounts and purge records if an account is paid
- Investigate invoice payment discrepancies
- Process payment adjustments and write-offs as needed
- Reprint and send invoice(s) and statements for outstanding balances
- Process daily email communication correspondences
- Navigate multiple computer applications while on the phone with customers
Requirements:
High school diploma or equivalent
1 year of credit and collections experience
Computer Skills: SYSPRO, Windows, Outlook, Word and Excel
Excellent communication skills
Professional appearance and attitude
Attention to detail with a strong sense of urgency
Ability to build rapport and maintain customer relationships
Enthusiastic, Independent, self-motivated with a strong work ethic
Salary : $18 - $21
