AVP, Retail Banking Manager

Position Title: AVP, Retail Banking Manager
Department: Retail
Reports To: Retail Market Manager
Revision Date: November

Summary: Full Time – Salary

Essential Job Functions

• Demonstrate Legacy Bank and Trust corporate values in all situations and interactions.
• Provide a strong level of leadership to retail frontline staff through coaching, observing, mentoring, and developing team.
• Responsible for all branch staffing (interviewing, hiring, termination, scheduling, corrective action, etc.).
• Maintain constant communication of employee performance. (Complete and deliver annual performance appraisals, monthly one on ones, etc.)
• Responsible for training and coaching retail team on all retail functions within the branch.
• Responsible for meeting deposit growth goals and customer service standards for designated branch.
• Expected to deepen existing business and call on and develop new business.
• Possess knowledge of all banking products, including other lines of business within the bank.
• Train and coach team on knowledge of all banking products/services offered.
• Keep branch staff current on new products, pricing, and cross-sell opportunities within retail and other departments of the bank.
• Accept and process loan applications, meet with loan customers, and act as a liaison between loan customers and loan officers as needed.
• Coach and train retail team on consumer lending practices and procedures.
• Key contact for customer issues, disputes, complaints within designated branch. Accountable for complaint resolution at branch level.
• Open/close depository accounts and facilitate maintenance on existing accounts. Review for accuracy and compliance.
• Serve as back up to teller line staff, performing teller functions as needed.
• Manage facilities, location specific vendors, contribution requests, community involvement, and coordinate special events.
• Work within annual budget for marketing initiatives and growth strategies.
• All other duties as assigned.

Knowledge, Skills, Abilities, Competencies

• Strong cultural and leadership values
• Excellent verbal skills
• Business development skills
• Quick independent decision-making skills
• The ability to handle multiple functions at the same time
• Microsoft Word, Excel, and Outlook experience

Education and Experience

• Three or more years of banking and/or sales experience
• High School Diploma or equivalent

Physical Requirements

• Seeing: Must be able to see well enough to see computer screen and read documents.
• Hearing: Must be able to hear well enough to communicate with customers, vendors, and employees.
• Sitting: Must be able to sit for long periods of time.
• Standing/Walking: Must be able to move about office.
• Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products or materials.
• Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds.
• Grasping/Feeling: Must be able to write, type and use technical equipment.

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. Legacy Bank and Trust is an Equal Opportunity Employer.