Summary: To be responsible as an assistant to and under the supervision of the Business Manager for all phases of the operation of an apartment community, including, but not limited to, the general administration and maintenance; to direct and control all personnel and resources to the end that the community is maintained at all times in good physical condition with a stabilized fiscal operation. Essential duties and responsibilities include the following. Other duties may be assigned. Actively participate with the staff, Business Manager, Marketing Department, and Regional Portfolio Manager in advertising, leasing, and community contacts to maximize occupancy. Prepare, process, and sign all Rental Agreements and related forms in the Business Manager's absence. Audit all lease files for accuracy. Collect, appropriately label, and store all monies received, including rent, and manage delinquent accounts. Includes completing all deposits according to company procedures. Manage collection process for write-offs, including preparation of documents for collection agencies. Manage move-ins and move-outs, giving special attention to apartment inspections. Resolve resident problems promptly and courteously, informing the Business Manager. Create and implement a resident retention plan. Know interpersonal selling techniques; be able to lease apartments. Maintain company standards for shop scores. Assist with weekly leasing goal setting. Under the supervision of the Business Manager, maintain ongoing, current knowledge of competition and the ability to translate knowledge into a selling benefit for the property. Assist with market surveys and monitor for accuracy. Perform bookkeeping procedures as assigned by the Business Manager. Ensure that residents are provided with a clean, safe, well-maintained community. Ensure that all service requests are handled on an immediate, one-call basis, if possible, always adhering to service priorities. Supervise personnel and outside contractors without a business manager or leasing manager. Adhere to all maintenance and purchasing directions. Report accidents and emergencies to the Business Manager and Regional Portfolio Manager or Main Office immediately following the emergency procedure plan in the absence of the Business Manager. Inspect the community and make improvements as requested, recording deficiencies for referral to the Business Manager. Coordinate with Service Team and vendors to minimize downtime of market-ready units, keeping with company policy of three working days between move-out and new ready date. Maintain property operation according to LPR standards and policies in the absence of the Business Manager. Online reputation managementAdhere to a professional dress code. Adhere to all company accounting directions, including but not limited to the following:On-Site computer system and policies Daily bank deposit system and policy Budget book system Work within the established budget and notify the Business Manager or Regional Portfolio Manager of variances. Purchase supplies according to policy, obtaining approval from the Business Manager. Invoice approval and coding system.Move-out deposit refund/forfeit system.Knowledge of all required reporting procedures and responsibility for completeness, accuracy, and timeliness. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education/Experience:High school education or equivalent; one year of related experience and training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as leases, addendums to leases, pertinent move-in/move-out paperwork, and various Notices to residents such as Notice to Comply, 3-Day, and 10-Day Notices. Ability to write routine reports and correspondence. Math Ability:Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. Computer Skills:Basic Word & Excel, Internet Software, Outlook, Payable Systems, and Yardi. Physical Demands: The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision and the ability to adjust focus. This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as required by the immediate supervisor and management. This job description does not constitute a written or implied contract of employment.