Assistant Community Director

Position Overview

We are seeking a dedicated and dynamic Assistant Community Director to manage and enhance the operations of our residential community. The ideal candidate will demonstrate exceptional leadership, a resident-first mindset, and a passion for creating a welcoming and thriving community environment. In this role, you will be responsible for managing day-to-day operations, driving occupancy growth, maintaining compliance with Fair Housing regulations, and building a strong sense of community among residents. Additionally, your ability to upsell community features, amenities, and services will play a vital role in creating a desirable living experience.

Primary Responsibilities

Community Operations

• Assist in overseeing all facets of community operations, including leasing, maintenance, resident services, and financial performance.
• Regularly monitor property performance metrics and implement strategies to achieve occupancy and revenue goals.
• Ensure all administrative tasks, such as resident applications, lease management, and payment processing, are completed accurately and efficiently.
• Conduct routine property inspections to identify and address safety concerns, maintenance needs, and aesthetic enhancements.

Resident Experience

• Build and nurture positive relationships with residents through effective communication, responsiveness, and conflict resolution.
• Organize community events and initiatives to foster engagement and build a vibrant community culture.
• Act as the primary point of contact for resident concerns, resolving issues in a professional and timely manner.

Leasing and Marketing

• Develop and execute innovative marketing strategies to drive traffic and maximize occupancy.
• Partner with the leasing team to promote community features, ensuring prospective and current residents understand the value of living in our community.
• Negotiate lease agreements and renewals while delivering exceptional customer service throughout the process.
• Monitor and adjust market rates in collaboration with leadership to remain competitive.

Compliance and Training

• Ensure all operations comply with Fair Housing regulations, local/state laws and requirements.
• Train and supervise on-site staff to deliver superior service and maintain adherence to company policies.
• Maintain organized and up-to-date records for audits and inspections, ensuring compliance standards are consistently met.

Team Leadership

• Inspire and lead the community team by fostering collaboration, accountability, and continuous improvement.
• Support staff development by providing training, coaching, and performance evaluations to ensure goals are met.
• Act as a liaison between the on-site team and upper management, communicating key updates and priorities.

Qualifications and Skills

• Experience: Proven experience in property management.
• Customer Service: A resident-centric approach with strong customer service skills and a track record of enhancing resident satisfaction.
• Sales and Marketing: Demonstrated ability to upsell services and features within a residential community, coupled with knowledge of innovative marketing techniques.
• Regulatory Knowledge: Comprehensive understanding of Fair Housing laws.
• Administrative Skills: High proficiency in data entry and maintaining accurate resident files and community records.
• Conflict Resolution: Skilled in managing conflicts and negotiating solutions that align with resident and organizational goals.
• Communication: Exceptional verbal and written communication skills, including professional phone etiquette.
• Organization: Strong organizational and time management abilities to balance multiple priorities effectively.
• Technical Skills: Proficiency in property management software, Microsoft Office Suite, and marketing platforms is an advantage.

Why Join Us?

As an Assistant Community Director, you will have the opportunity to make a meaningful impact on the lives of our residents while leading a dedicated team of professionals. Your contributions will shape a thriving community where residents feel valued, supported, and at home. Join us and be part of a company committed to excellence, growth, and making a difference in the property management industry.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Assistant Property Manager: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lake Charles, LA 70605 (Preferred)

Ability to Relocate:

• Lake Charles, LA 70605: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23