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Operations Manager
Legends Boston, MA
$118k-141k (estimate)
Full Time | Business Services 4 Months Ago
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Legends is Hiring an Operations Manager Near Boston, MA

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.


ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship, food and beverage and retail for Attractions partners.


VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com


THE ROLE

The Operations Manager will ensure continuity, focus, and purpose to the operations of View Boston. Responsibilities include direction and management of maintenance, part-time and full-time employees, guest experience, and all technical aspects of managing the facility: to ensure proper operation and upkeep of the facilities and premises in accordance with BXP (building management) and View Boston guidelines. Plans, updates, manages, and coordinates all building equipment and event operations to ensure facility readiness for event presentation, execution, and operations. Performs related duties as assigned by the Director, Operations.

ESSENTIAL FUNCTIONS

  • Direct, supervise and schedule all aspects of operations including operations crew, housekeeping, ADA compliance and work cooperatively with the operations of the catering company to assure facility readiness and smooth operation of events.
  • Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
  • Responsible for the “opening” and “closing “procedures.
  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation.
  • Manage subordinate supervisors and managers who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all the other departments.
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop program to train all employees on fire/life safety and emergency procedures.
  • Investigate, analyze, and resolve operational problems and guest complaints. Conduct monthly staff meetings to discuss procedures, problems, policy changes and training.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws and assist in staff safety training.
  • Leads facility efforts for compliance with OSHA, safety and emergency policies and procedures including spearheading Safety Committee and training programs.
  • Establishes quality control initiatives in department focusing on the proper techniques, servicing, and protocol required to ensure complete customer satisfaction. Support efforts of facility Quality Control Manager with all said training programs.
  • Assists in overseeing activities of vendors, subcontractors, and city and county services.
  • Guides preventative maintenance efforts and monitors repair activity to minimize downtime and inconvenience to facility event activity, house contractors, and tenants.
  • Monitors and administers department policy and procedure requirements and maintains sub-department rules of conduct.
  • Assist in the development and implementation of standard operating procedures and personnel policies for the Operations department.
  • Assist with the development, management, and support of the fiscal and fiduciary responsibilities to the budget for the department.
  • Supports the Director of Operations as liaison with all local and national regulatory agencies ensuring facility and corporate adherence to required ordinances (OSHA, NFPA, UBC, TDLR, ADA, and the City of Boston)
  • Responds to emergency situations as needed or expected by clients and tenants.
  • Assist with Event Operations, including all set up and changeover, and event production.
  • Assist Retail manager perform period end inventory.
  • Acts as “Manager on Duty” as assigned.
  • Assist with maintaining an exceptional relationship with our partners.
  • Perform other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s Degree from a four-year college or university; preferably in Sports Management or Facilities Management
  • Must have 5 years of progressive experience in a major public attraction, sports venue, or guest facility
  • Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels both internally and externally
  • Proficient in Microsoft Office and Adobe
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to work independently and manage time effectively
  • Able to maintain customer confidentiality and work well within a team environment
  • Able to balance internal priorities with client expectations
  • Must have a minimum of 3 years of supervisory experience; preferably within a facility management industry
  • Knowledge of Accesso ticketing system
  • Ability to work a schedule with extended hours or irregular shifts including nights, weekends, and holidays
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On-site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$118k-141k (estimate)

POST DATE

11/24/2022

EXPIRATION DATE

01/19/2023

WEBSITE

legends.net

HEADQUARTERS

NEW YORK, NY

SIZE

7,500 - 15,000

FOUNDED

2008

TYPE

Private

CEO

SHERVIN MIRHASHEMI

REVENUE

$200M - $500M

INDUSTRY

Business Services

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Legends is an event management company that offers conferences, tradeshows, and board meetings for businesses

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